Director of CX Strategy

3 weeks ago

Windsor, Canada Nurun Sf Inc Full time

We are Nurun, at the crossroads of creativity and technology. We create digital experiences that help to grow brands and transform organizations. We are hybrids who organize our work around multi-disciplinary collaboration. Our vision: humans first, technology second. Always the same ingredients, but never the same recipe: we adapt ourselves as needed to ensure the excellence of our products.

We’re a large group of diverse professionals gathered in Toronto, Montreal, Quebec City, Windsor, BC, and even Saskatchewan Who are these professionals? We organize as teams of Experience Designers, Developers, Client Partners, Project Managers, Strategists, and Business Designers (don’t worry, we’ll teach you what that is). Won’t you consider joining us?

Nurun is looking for a Director of CX Strategy & Performance to join our team; leading the design of meaningful and intuitive solutions that solve complex problems for our clients and their customers. You will do so by gathering research insights, exploring design concepts, and crafting and prototyping beautiful interfaces that drive measurable results.

Job Description

What is the role?

As the Director of CX Strategy and Performance at Nurun, you will lead the practices of Strategy, Data Scientist, and SEO/Analytics. By leading this multifunctional team your mission is to find the right insights for our clients to generate value to their business and problem-solve their challenges.

What we’d like from you?

Lead and manage a talented team focused on CX strategy, including Strategists, Data Scientists, and SEO/Analytics Specialists.

Assert visions, define digital concepts and tactics that integrate user experience, design, research, data and technology practices, supporting them with a business-oriented discourse;

Implement Human-Centered Design practices to uncover insights and opportunities for solving complex challenges.

Conduct user research and engage with stakeholders to deliver tailored solutions meeting clients' needs.

Develop strategic documents, including visions, roadmaps, personas, and customer journey maps.

Present strategic deliverables in executive presentations, ensuring client appropriation of proposed strategies.

Collaborate with clients throughout the co-design process, adapting solutions to their reality and ensuring actionable outcomes.

Drive Digital Transformation initiatives to enhance customer and employee experiences.

Collaborate with CX strategists and business designers, performance analysis experts, and content strategists on extensive projects;

Facilitate and lead ideation and collaboration sessions involving various expertise, as well as users and clients;

Stay abreast of technological trends and innovations, observe competitive initiatives to identify opportunities, ultimately enabling our clients to stand out.

Qualifications

Bachelor's degree in Marketing, Advertising, Business or any other relevant field; Master's degree preferred

8-10 years of proven experience in leading CX strategy and performance teams

Relevant experience inData Analytics, UX design, Product Management, Digital marketing both theoretically and practically.

A keen interest and hands-on experience with Human-Centered Design/Design Thinking tools and approaches.

Strong analytical and creative thinking skills

Excellent communication and presentation abilities

Familiarity with Digital Transformation initiatives

Additional Information

Why Nurun?

By nature, Nurun is fundamentally human; from our culture of collaboration, to how we work with our clients, to how we empathize with and serve the customers of our clients. It’s critical that our candidates operate on this level, fostering and enriching our human-centric culture.

For our working philosophy and entrepreneurial spirit;

For an approach to our projects based on understanding human needs;

For the chance to work on large-scale digital projects for major clients around the world;

For our competitive offer and wide range of social benefits from day one;

For our flexible hybrid work model with 3 days a week minimum in the office with the rest being flexible, with access to collaborative office space

For a flexible schedule that truly allows work-life balance;

For a personalized development plan supported by our continuing education platforms;

For a rich collaboration with passionate and talented experts.

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