Lead Hand

4 weeks ago

Vaughan, Canada Joe Johnson Equipment Full time
Lead Hand – Heavy Equipment Technician / Mechanic

LOCATION: Concord, ON

WORK ENVIRONMENT: In-Shop

TYPE: Full-Time; Monday-Friday Dayshift

SUMMARY:

The Lead Hand is responsible for scheduling and overseeing all work completed in the Service Department in alignment with established procedures. They will be accountable for the supervision of the service team and ensuring a safe and efficient work culture. The Lead Hand will be expected to be able to bill approximately 50%-75% of their time.

ABOUT YOU:
  • Positive attitude with the ability to motivate, coach and train technicians
  • Team oriented and willing to assist others when required
  • Safety oriented and strong understanding of provincial safety regulations
  • Computer proficiency – Microsoft Office and Work Order systems
  • Exceptional time management and organizational skills
  • Ability to plan and execute aspects of work independently
  • Commitment to customer up-time and ensuring customer communication is a priority
  • Advanced verbal and written communication skills
POSITION REQUIREMENTS/QUALIFICATIONS:

Education/ Certification:
  • Licensed Heavy Equipment /Truck and Coach Technician (310T or 421A)
  • Valid driver’s license with a clean driver’s abstract
  • Commercial Drivers license is an asset
Experience:
  • 2+ years’ experience as a Lead Hand in the field of heavy equipment or a related role
  • 5+ years of direct industry and equipment experience
  • Experience supervising a team of Technicians
  • Experience using ERP software
  • Experience setting up and operating complex machinery
  • Strong mechanical abilities, including hydraulic, pneumatics and electrical repair
  • Advanced experience using MS Office Suite, including Word and Excel
  • Health and safety supervision experience is an asset
POSITION RESPONSIBILITIES:
  • Oversee the day-to-day operations within the Shop to ensure Technicians are working safely and in alignment with JJE work procedures
  • Supervise the Technicians to ensure they are completing jobs on schedule and their work is meeting quality and efficiency targets
  • Assess quality of work to ensure optimal out-put
  • Routinely inspect the Shop to ensure it is kept organized, clean and free from workplace hazards
  • Make recommendations related to Shop equipment and ensure all Shop equipment is in good working order
  • Meet with Service Manager daily to discuss shift goals and review efficiency reports
  • Collaborate with Service Manager to review schedule, assign work, address and update customer status in accordance with internal protocols to ensure internal and external customer expectations are met
  • Meet with Service Writer daily to review schedule, assign work, address and update customer status
  • Communicate effectively with customers on “in progress work” for updates or costing
  • Oversee all repairs, troubleshooting and diagnostics performed in the shop and sign off on repairs as required
  • Perform final run test of new/ used equipment as required and sign off in the work order to mark the job as complete
  • Ensure required paperwork is completed for each job and submit to Service Writer in alignment with JJE position
  • Assess and determine the training needs of Technicians and work with the service manager and human resources manager to plan training accordingly
  • Provide input regarding each Technician’s performance to the Service Manager during performance review process
  • Provide technical expertise and guidance to Technicians
  • Ensure all health and safety policies and procedures are adhered to
  • Perform work on equipment up to 50% of time
  • Work in collaboration with other JJE departments and branches as required to ensure efficiency and customer service expectations are met
  • Provide training and equipment overview to customers as required on JJE or customer premises
  • Complete additional tasks as assigned
SAFETY DUTIES & RESPONSIBILITIES

Employees must:
  • work in compliance with the appropriate safety legislation/regulations/safety policies
  • report any known workplace hazard or safety violations
  • cooperate with their workplace’s Safety Committee or health and safety representative
  • use any safety equipment, protective devices or clothing required
  • not remove or make ineffective any protective device required by the Company or by the regulations.
OTHER DETAILS

Supervision of Others:
  • Assigns, checks and maintains workflow
  • Used as a referral source for guidance
Travel Expectations:
  • 5% - 10%
WHY WORK AT JJE?
  • Talented, dedicated and passionate team to work with
  • Exceptional best-in-class products and service offerings for our customers
  • Market-competitive compensation package with annual increase opportunities
  • Robust Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
  • Paid Personal Days
  • Charitable Giving Program
  • Educational Scholarship Program
  • Tuition Reimbursement
  • Employee & Family Assistance Program (EAP)
  • Employer Matching Retirement Savings Plan
  • Federally recognized as a certified Employment Equity organization
  • Member of multiple provincial safety programs and COR certified
  • Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition
WHO WE ARE:

As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure-maintenance equipment to municipalities and contractors across Canada and the US. Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a dynamic and growing organization, focused on maintaining an “employer of choice” culture. We have a stable, team-based, and collaborative work environment that drives our organization to be best-in-class within our industry. We offer opportunities across Canada and the U.S. and are committed to providing challenging and rewarding career paths for our employees. JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally.

JJE is a proud subsidiary of Federal Signal Corporation.

If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.

#HPJ #J-18808-Ljbffr

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