Program Supervisor – Respite, Child

OverviewProgram Supervisor – Respite, Child & Youth, and Adult Programs Gateway Holistic Care Group provides compassionate, specialized support for individuals with autism and developmental disabilities. We offer boutique respite homes, transitional programs, and supported living environments across Alberta, Northwest Territories, and Nunavut, focusing on promoting independence, easing caregiver stress, and building meaningful community connections.Mission: To help our service users thrive mentally, socially, and physically while ensuring a dignified quality of life.Vision: To deliver person-centered programs that promote healthy living, emotional wellness, and complete well-being.Key ResponsibilitiesProgram Management & Oversight: Oversee daily operations of the Respite, Child & Youth, and Adult Supported Living Programs; ensure programs run efficiently with high-quality client care and structured routines; support Team Leads in executing individualized service plans (ISPs) for clients; monitor program capacity, resource allocation, and occupancy levels; collaborate with the Operations Manager for program development and growth; ensure compliance with funding agreements and client needs with FSCD and PDD caseworkers; provide direct client support ensuring daily care, safety, and engagement; monitor client progress and care plans, making adjustments as required; coordinate with the Family & Practice Supervisor to align client goals with family expectations; ensure smooth communication between staff, clients, and external professionals; facilitate onboarding and orientation for new clients; may attend external meetings with funding bodies, social workers, and community partners to advocate for client needs.Collaboration & LeadershipCollaborate with the Office Supervisor to ensure program documentation, scheduling, and compliance tracking; ensure staff access to HR systems, scheduling tools, and digital records; ensure comprehensive training and mandatory professional development for new staff; collaborate with the Family & Practice Supervisor to align service plans with family expectations and funding requirements.Directly supervise Team Leads across all programs; oversee staffing levels, schedules, and 24/7 coverage; ensure ongoing staff training and compliance with mandatory training; conduct team meetings, check-ins, and performance evaluations; support Team Leads in addressing staff concerns and conflict resolution.Compliance & Quality AssuranceEnsure all programs meet CARF accreditation and provincial disability service regulations; support proper documentation procedures, incident reporting, and risk management; conduct internal audits and quality assurance reviews; stay updated on industry best practices and provincial regulations.Crisis & Budget ManagementServe as the primary on-call contact for escalations and crisis situations; implement de-escalation techniques and emergency response protocols; ensure proper documentation and review of incident reports and crisis interventions; monitor program budgets to ensure cost-effective operations; approve staffing expenses and program resources within budget guidelines; identify funding opportunities and program enhancements to improve services.Qualifications & SkillsEducation: Diploma or degree in social work, disability studies, psychology, or related field (required).Experience: Minimum 3 years in program supervision, disability services, or a leadership role in client care.Knowledge: In-depth knowledge of CARF accreditation standards, FSCD, and PDD funding requirements.First Aid/CPR (required or willing to obtain).Demonstrated experience in developing and delivering staff training programs.Non-Violent Crisis Intervention (preferred).Valid Class 5 driver’s license and ability to transport clients (preferred).Skills: Strong leadership, communication, and organizational abilities; ability to oversee multiple programs and teams while ensuring compliance; calm under pressure with strong crisis intervention and problem-solving skills. #J-18808-Ljbffr