Student Life Representative Milton

OverviewPosition: Student Life RepresentativeLocation: Conestoga College – Milton CampusReports to: Member Support Associate; or, in their absence, the Member Support SupervisorTime Requirement: Up to 20 hours/week (Some evenings and weekends may be required)Start Date: April 21st, 2026Hourly Wage: $23.35Company OverviewConestoga Students Incorporated ("CSI") was founded in 1973 and is the official student association representing more than 21,000 students at all Conestoga College campuses. All full-time fee-paying students are the owners and customers of CSI, and we are dedicated to serving the students to the best of our ability.CSI’s mission is to enhance student satisfaction and success by providing a variety of student services at a cost justified by the results. To achieve this mission, we are working to ensure students have access to skills development.Why Join Us?CSI is a team of enthusiastic individuals ready to assist students in their academic and professional ventures. CSI is committed to supporting its team members every step of the way through active coaching and opportunities to develop the necessary skills for all professional fields.CSI’s student employees also have access to:Competitive WagesPaid Sick DaysPaid time off to observe culturally significant eventsDiscounts at our food services outletsEmployee engagement activitiesFor more information on what we do and the services we offer, please check out our website at: conestogastudents.com Position OverviewThe Student Life Representatives are highly knowledgeable peers who are at the forefront of promoting and providing CSI’s student services and events at all campuses of Conestoga College. Although many of the duties and responsibilities relate to servicing student needs in the Service Hub area, Student Life Representatives also support and execute engaging promotions and event-based activities. A high level of customer service and empathy is expected in this role; Student Life Representatives must remain respectful, courteous, and professional at all times when servicing clients.This position reports directly to the Member Support Supervisors/or Manager. In carrying out the duties of this position, a great deal of autonomy is exercised with final overview by the Member Support Supervisor. It is also important that the Student Life Representative works closely with the Member Support Supervisor to ensure that they are up-to-date on the basic overall operations of CSI’s services. In all activities, it is crucial that the Student Life Representative recognizes that service to students is a top priority.You will learn to:Navigate various customer service and collaborative situations using interpersonal skills, critical thinking strategies, and relevant negotiation and conflict resolution skills to ensure a professional level of customer careAddress typical human resource management issues as they relate to the administrative professional functions supporting the organization’s goals and strategic objectivesUtilize technology and tools for communication, collaboration, information management, data analytics and decision supportExecute small-scale events and activities to meet organizational and/or client needsPropose strategies that support intercultural awareness and inclusion to create events that meet the needs of diverse populationsParticipate in marketing activities to promote company services, events, and activitiesPromote event and service information through a variety of methods to meet established objectivesDuties and ResponsibilitiesServicesProvide quality customer service to the students of Conestoga College, adhering to the CSI Customer Service StandardCommunicate CSI services, funding services, and events to the client baseRespond to student and staff inquiries in a timely manner, directing client questions to the appropriate personTrack all client inquiries, feedback, and concerns on the inquiry tracking spreadsheetWork closely with the Member Support Associate/Coordinator, reporting the status of CSI’s service operationsAssist the Member Support Supervisor or the Member Support Associate in creating monthly counts and creating end-of-semester reportsComplete clear, accurate, and legible shift reports at the end of each shiftOpen and close the Service Hub and ensure that closing checklists are completedEnsure a high standard of health & safety, cleanliness, and sanitation in all work areas at all timesInventory control of supplies and materials, including ordering, monitoring, completing damage reports, researching new products and services to be offered, etc.Implement continuous improvements to services offered by CSI to ensure operations meet the needs of studentsAssist in the planning, implementation, and execution of support service programming at Conestoga CollegeAssist in research projects for the Member Support Team, as neededAttend regularly scheduled meetings with the Member Support Associate/CoordinatorAttend monthly staff meetingsAs needed, provide coverage at the gaming lounge: Rent out movies, video games, gaming consoles, controllers, board games, card games, etc. to studentsControl multimedia volume levelsMonitor all activities within the Lounge spaceOpen and close the gaming lounge areaEventsAssist with the execution of on- and off-campus student activities, events, and programming to ensure students are involved, engaged, and informedPerform event-related duties and tasks as assigned to ensure a seamless execution of events (tasks vary per event but could include any combination of: set-up, tear-down, food service, cash handling, face-to-face interaction with students, assisting entertainers & vendors, acting as a stage hand, and other duties as assigned)Frequently lifting and moving objects of up to 50 lbsDistribute prizes and Frosh Kits, and assist in the setup and tear-down of such distribution eventsOrganize and track inventory, including ordering shelving, etc.Other General DutiesWork in accordance with corporate by-laws, policies, and procedures, particularly to the CSI Mission StatementPractice professionalism and impartiality when handling sensitive personal informationMaintain confidentiality for business practicesStrict adherence to Health & Safety laws, policies, and proceduresWork in an organized manner where detail, accuracy, and confidentiality are criticalAttend meetings and committees when requiredWork with members of the College to build strong relationships between CSI and Conestoga CollegeMandatory attendance at monthly staff meetings and CSI-related training daysOther duties as assignedQualificationsMust be enrolled full-time at Conestoga College and be a fee-paying studentCandidates must also be able to demonstrate the following:Understanding of CSI’s servicesComprehension of instructions and information relating to CSI’s servicesCustomer service skillsStudent EligibilityAll students in this position must:Be in a full-time degree, diploma, or certificate program at Conestoga CollegeMaintain a full-time course load. Part-time studies may be allowed for students who are registered with Accessibility Services and require a reduced loadFor Spring term positions (May to August), students must be returning to full-time studies in the Fall term to be eligibleHave a valid Social Insurance Number.International students must:Hold a valid Canadian study permit that allows on-campus employmentAdhere to all requirements stated on their study permitAdhere to all Canadian student visa requirementsWorking ConditionsPhysical DemandsThis position will spend long hours sitting and using office equipment and computers, which can cause muscle strain. Long hours will also be spent standing, walking, and lifting/carrying objects of up to 50 lbs.Environmental ConditionsThis position performs work primarily in a busy, open area office and is faced with frequent interruptions and meetings with others regularly. Occasional travel between campuses may be required. Some work may be required after office hours and on weekends. Work may be occasionally performed outdoors as weather permits.Sensory DemandsThis position will require long periods of intense concentration in the face of frequent distractions. The incumbent must also spend long hours on the computer entering information, which requires visual focus, attention to detail, and high levels of accuracy. This position will at times be subject to loud noises and bright lights.Mental DemandsThis position will be expected to manage and meet multiple competing deadlines. The incumbent must also be able to deal with a wide variety of people on various issues.How to ApplyApplication MaterialsTo have your application considered, you must prepare the following Application Materials:A resume, letter, or audio/video recording that provides the following information:Why you are interested in this positionWhat skills and/or experiences you have that you feel would be helpful in this positionWhether you are willing and able to perform work at other campusesYour schedule of availability for work shiftsIf you are an international student, please also provide a copy of your Study Permit allowing for on-campus employment during the term.Additional InformationThis posting is for an existing vacancy within the department.Accessibility, Diversity & InclusionConestoga Students Inc. is committed to providing equal opportunity for employment without regard to any prohibited ground of discrimination. If you anticipate any need for accommodations for disabilities in the process of applying, interviewing, or working, please feel free to let us know at csihr@conestogac.on.ca as soon as possible and at any time so that we are most equipped to provide a barrier-free experience.AI Use Disclosure StatementConestoga Students Inc. uses AI to check applications for the basic requirements of the job. Human reviewers review all applications that meet the job’s essential criteria to make decisions on interviewing and hiring. Please contact csihr@conestogac.on.ca if you have any questions about this process. #J-18808-Ljbffr