IT Operations Analyst III

4 weeks ago

Montreal, Canada TD Full time

IT Operations Analyst III Montréal, Quebec, Canada Hours: 37.5 per week Line of Business: Technology Solutions Pay: $59,500 – $84,000 CAD per year Job Summary A single point of contact for onsite technical support and general queries (including hardware, software, e-Messaging, mobile devices, education on TD technology processes) to TD Bank Group employees. Key Responsibilities Provide onsite support to TD employees and contractors for technical issues involving applications, software, and TD provided devices and hardware. Ensure high service delivery in accordance with TD Framework and policies. Educate end users on hardware, software and access request processes. Perform controlled and timely incident resolution while prioritizing client satisfaction. Diagnose hardware issues and perform repairs on laptops and desktops. Identify trends and opportunities for improvement and provide ongoing feedback. Escalate wide-impact or potential wide-impacting issues and outages. Qualifications / Skills / Experience Excellent written and oral communication skills. Flexibility to work flexible schedules based on business forecast requirements. Above average computing and navigation skills. Exceptional customer service skills. Experience with ticketing systems is an asset. Team player who collaborates effectively with peers and other teams. Good knowledge of Microsoft 0365 products. CompTIA A+ certification. Undergraduate degree or technical certificate. 2‑3 years relevant experience. Must be bilingual in English and French. Technical / Troubleshooting Ability Windows 10, 11, Edge, Chrome, Firefox, Safari, MAC, VOIP, Active Directory, Citrix, Remote Access, Blackberry, BYOD, Azure, Office for Mobile, Microsoft Office, MS Teams, Webex, SCCM, telephony devices, Wi‑Fi support. Experience with iPhone, iPad, Android devices. Basic understanding of networking and Wi‑Fi support. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Banking #J-18808-Ljbffr

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