Manager,High-Value & Medical Inventory Programs (Transportation)

Job Title: Manager, High-Value and Medical Inventory Programs Location: Concord, Ontario Shift Time: 8:00am to 4:30pm (In-Office) Terms: Permanent Full-Time Salary: Competitive, based on experience Reports To: Strategic Account Operations Manager About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world. We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent. Job Purpose The Manager of High-Value and Medical Inventory Programs is responsible for leading all inventory operations related to high-value products, and demo medical device equipment programs for new strategic client programs. This includes the full life cycle of demo medical-grade equipment activities such as intake, inspection, cleaning, storage, shipping, while ensuring proper documentation and compliance reporting. Working closely with existing warehousing leadership and the Executive team, the High-Value and Medical Inventory Program Manager oversees all internal large-scale workflow Inventory programs while ensuring world class service and operational excellence standards for the client. Duties & Responsibilities Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success. Live our company core values and support a well-organized, respectful, and service-focused work environment Medical Device Lifecycle Management Oversee the complete lifecycle of inventory related to demonstrator medical equipment, including receiving, inspection, QC, storing, outbound shipping and proper handling according to regulatory guidelines. Ensure full chain-of-command documentation for all medical devices and associated pieces of equipment. Establish and maintain workflows that support a fast turnaround, with high accuracy. Compliance, Quality, GDP Partner with our compliance teams to ensure accurate inventory processes and procedures for handling medical equipment and sensitive or high-value equipment. Conduct regular evaluations and audits ensuring compliance, document integrity, per GDP or ISO guidelines including audit readiness, documentation accuracy, and adherence to all regulatory and customer-specific requirements. Maintain ISO & GDP SOPs, ensuring team compliance with pre-determined standards and regulations. Conduct regular evaluations and audits to assess service quality and contract compliance. Stay informed about industry trends, technological advancements, and best practices in medical inventory management and regulatory compliance. Operational Leadership Design efficient inventory processes and workflows that support high-volume, multi-client, or multi-site environments. Create and support strategic planning, operational oversight, and continuous improvement of inventory processes. Optimize high-value and large-scale inventory account procedures to ensure effectiveness and accuracy, with a continuous improvement mindset. Support warehouse management teams with specialized initiatives related to large-scale, medical, or GDP accounts. Ensure readiness of inventory team, providing hands‑on training, coaching, and mentoring the operational knowledge required for large‑scale, high‑volume, medical, or GDP new client requirements. Client-Facing Experience Partner with leadership, compliance, and onboarding to ensure inventory readiness for all Tier 1 or large-scale clients. Manage large-scale inventory related escalations with a solutions‑oriented mindset and in an expeditious manner. Attend regular client calls, business reviews, and continuous improvement initiatives designed to enhance customer experience. Team Leadership Lead, coach, mentor and develop, ensuring high performance and accountability. Develop a highly capable team that will execute inventory‑related workflows and regulated processes with precision and accuracy, while exceeding customer expectations. Ensure full cross‑training, and succession planning for all team members. Work closely and coordinate cross‑functionally with sales, operations, e‑commerce, inventory, warehousing, procurement, IT, senior leadership and the executive team ensuring world class service and operational excellence standards for the client. Performance and Reporting Develop and maintain compliance reporting, client reporting, KPIs, and other operational insights related to high‑value and medical equipment inventory. Provide disposition recommendations for nonconforming inventory Lead root cause investigations and participate in the Corrective and Preventive Action (CAPA) process for inventory‑related issues. Provide timely reports to executives and key clients. Assist with the preparations of regular business reviewswith executives and clients. Prepare annual business plans for scalability and growth aligning with the company’s annual objectives. Mindset & Personality Safety Conscious Adaptable Able to work independently and part of a team Attention to detail Coaching/mentoring team members within the department Proactive and seeks continuous improvement opportunities Strategic, critical thinker with the ability to work well under pressure Professional & Educational Background Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related technical field is required Minimum of 10 years of professional experience in inventory management, with at least 5 years in a leadership or program management role within the medical device or healthcare industry Knowledge of the Freight Forwarding industry and 3rd Party warehouse environment is essential Leadership experience in medical, pharmaceutical, medical device, or highly regulated inventory Hands‑on experience managing high‑value and/or demonstrator medical equipment Proven experience with ERP systems and advanced inventory management software Experience managing inventory teams in fast‑paced, high‑volume, multi‑client or enterprise client environments Expertise in GDP and highly regulated inventory environments Specific ISO 13485 practical experience and certification considered an asset Six Sigma certifications (Green Belt/Black Belt) considered an asset Skills & Ability Analytical: Solid understanding of mathematic basics with the ability to problem‑solve. Accuracy: Strong attention to detail and ability to provide accurate reporting to management. Communication: Above standard communicator with high confidence in handling executive‑level and enterprise‑level client discussions. Leadership: Proven abilities in providing guidance and support to ensure performance measures consistently being achieved. Organization: Strong organizational skills to plan effectively as well as handling changing priorities. Problem Solving: Strong problem‑solving capability with the ability to make effective rapid decisions. Technical: Auditing, analyzing and recommending improvements on processes and SOP’s. Customer Service Oriented: Client focused and providing exceptional experience for our customers. Effort & Working Conditions Warehouse Environment Must be physically able to stand and walk around dock/warehouse for long periods of time May include occasional weekend work, shift work, in a highly targeted fast paced environment. Travel within the GTA to multiple warehouse locations Why Join Us? North American Freight Group is a company that truly values its employees. The company fosters a supportive and collaborative work environment, where management encourages growth through mentorship and career development opportunities. Joining North American Freight Group means becoming part of a team that values innovation, teamwork, long-term plans based on our value proposal. Our turnover ratio is an actual proof of our ethics and work environment. Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will collaborate with the employee to address them. #J-18808-Ljbffr