Assistant Guest Service Manager

2 weeks ago

Ottawa, Canada Germain Hôtels Full time

Join to apply for the Assistant Guest Service Manager role at Germain Hôtels We’re looking for an Assistant Guest Service Manager, with strong organizational skills to be at the heart of the action. Responsible for coordinating front‑of‑house operations and ensuring guest satisfaction, this proactive and diplomatic person ensures the smooth running of the department’s activities. The Assistant is driven by the desire to ensure that everyone feels comfortable and that the organization’s standards are always respected. WHAT YOU'LL DO Lead by example and collaborate with other departments to ensure that our level of service from front desk, reservations, night audit, concierge is always at its best and follow up on special requests or guest complaints. Participate in training and maintain team motivation and productivity by promoting a stimulating, safe and healthy work environment. Continuously measure guest satisfaction and adjust services accordingly. Optimize room rental revenues by applying existing strategies. Ensure the safety of the premises and people by knowing and deploying (as required) emergency and crisis management measures, including in the event of fire. WHAT YOU WILL BRING Diploma in Hotel Management or equivalent experience. 1 to 3 years’ management experience. Ability to put oneself in the guest’s shoes and understand their concerns. Quick and effective management of requests and problems. Tolerance for unhappy or stressed guests. Knowledge of the Office Suite and experience with OPERA PMS, an asset. WHAT WE OFFER Special rates when you stay with Germain Hotels and travel the country. A work environment that fosters creativity and autonomy—contribute to the growth of a company that strives to move you forward and recognizes you for who you really are. Access to a state‑of‑the‑art gym right in your workplace. Apply – we look forward to hearing from you Seniority level Not Applicable Employment type Full-time Job function Customer Service Hospitality #J-18808-Ljbffr

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