Guest Service Manager
2 weeks ago
We're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and valet parking. He/she is willing to go to great lengths to ensure the highest level of guest satisfaction.WHAT YOU'LL DOActively participate in the management and planning of the hotel staffing, financial and material resources and support major transformation projects.Support, coach, develop and manage the performance of service teams through formal and informal means.Ensure guest satisfaction and quality of experience through anticipation of needs, timeliness, recognition, and effective complaint management.Maintain excellent relations with all members related to the work environment: guests, employees, Germain Hotels service center, partners, suppliers, etc.Ensure the safety of the premises and people by knowing and deploying (if necessary) emergency and crisis management measures, including in the event of fire; by disseminating crime trends and by ensuring the hotel's compliance with the PCI DSS standard.WHAT YOU'LL BRINGDiploma in Hotel Management or equivalent experience3 to 5 years' experience in front desk managementAbility to solve problems, manage priorities and work efficiently and professionallyAssertiveness and natural ability to communicate (both orally and in writing), inspire and mobilize teamsExcellent understanding of budget forecasting based on labor and hotel operations costsGood knowledge of the Office and OPERA PMS, an assetWHAT WE OFFERPassionate about travel? Take advantage of great rates when you stay with Germain Hotels to travel the country. Again and againA work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.Squats help you relax? Get access to a state-of-the-art gym right in your workplace.Apply - we look forward to hearing from youSeniority levelNot ApplicableEmployment typeFull-timeJob functionCustomer ServiceIndustriesHospitality #J-18808-Ljbffr
-
Guest Service Representative
2 weeks ago
Ottawa, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Ottawa, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...
-
Guest Experience Centre Consultant
2 weeks ago
Ottawa, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a Guest Experience Centre Consultant** **to join our Guest Services team!** **(Ottawa, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group,...
-
Guest Services Manager
2 weeks ago
Ottawa, Canada Westmont Hospitality Group Full time**Job Summary** The incumbent will assist in Managing and participating in the day to day operation of Guest Services & Front Desk: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, revenue management, inventory cost control and ensuring guest and employee satisfaction. **Major Duties and...
-
Guest Service Manager
6 days ago
Ottawa, Canada Shoeless Joes Vaughan Full timeThe Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service that makes a genuine connection is what has a Milestones’ Guest looking forward to their next visit. **This is your opportunity to be a part...
-
Guest Services Manager
2 weeks ago
Ottawa, Ontario, Canada Silver Hotel Group Full time $60,000 - $100,000 per yearGuest Services ManagerWe are currently hiring a Guest Services Manager to join our dynamic team. The Guest Services Manager will be responsible for all aspects of the daily operations of the front office in a hotel environment. The role includes working with the hotel team to develop strategies and coordinate programs to optimize guest and employee...
-
Guest Service Manager
2 weeks ago
Ottawa, Canada Germain Hôtels Full timeWe're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and...
-
Guest Service Manager
2 weeks ago
Ottawa, Canada Germain Hôtels Full timeWe're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and...
-
Guest Services Manager
1 week ago
Ottawa, Canada Germain Hotels Full timeWe're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and...
-
Guest Service Manager
2 weeks ago
Ottawa, Ontario, Canada Germain Hotels Full time $60,000 - $90,000 per yearWe're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and...
-
Guest Service Manager
1 week ago
Ottawa, Canada The Metcalfe Hotel Full timeThe Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era. **RESPONSIBILITIES**: -...
