Personal Support Manager

Join to apply for the Personal Support Manager role at SE Health As a Personal Support Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in the Windsor Region. You will ensure high quality care is delivered by engaged and experienced PSWs, manage client, employee, and operational metrics to ensure team performance, and support the team drawing from practical experience. You will bring strong clinical, customer service, and technical skills. Why Join Our Team? Competitive Total Rewards. Enjoy comprehensive benefits, pension, on-demand pay, car loan support, supportive housing and exclusive staff perks. Growth That Meets Your Ambition. Build your skills with education bursaries, tuition support, ongoing training and mentorship. Our leadership team is available 24/7 to help you practice to full scope and deliver excellent care. Innovative. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging. Purpose & Impact. Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada. Manage your life. We’ll support you with the time you need to meet client and personal needs, develop yourself and your career. Paid mileage between clients. Subsidized RNAO & RPNAO memberships. Mobile device and 3 uniforms provided. RESPONSIBILITIES And ACCOUNTABILITIES Operational Results Provide leadership and engage the staff to achieve or exceed performance targets. Maximize team performance through the efficient utilization of resources. Promote engagement with SE’s private pay business, as appropriate for client circumstance. Utilize projections to determine and forecast resource needs. Implement communication strategies to promote shared vision and collaborative working relationships. Engage with and support special projects or new programs as required. People Management and Team Development Evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies. Coach and manage employees with performance issues and consult appropriately with Human Resources. Interview, select, hire and onboard/orient new employees. Follow employee relations/labour relations processes and relevant policies and procedures. Facilitate and maintain team development by providing opportunities to support staff education. Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.). Quality Service Delivery Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans. Respond to client feedback and service inquiries in a responsive and timely manner. Ensure client care plans are appropriate and executed consistently by the PSW team; support follow-up visits in the client home at regular intervals. Communicate with staff and stakeholders in an effective and timely manner. Take appropriate action to understand and meet client needs and preclude refusals of client service. Requirements A regulated health care professional RPN (Registered Practical Nurse), holding a current professional license in good standing to practice in Ontario. Bachelor’s degree or diploma is required. Minimum 1-year leadership/management experience preferred; for internal Saint Elizabeth employees, minimum 1-2 years in a leadership capacity. Minimum of six (6) months community nursing experience preferred. Demonstrated Saint Elizabeth’s values and core leadership competencies. Excellent interpersonal and verbal/written communication skills. Ability to work independently and as part of a team. Thrives in a fast-paced environment, with multiple competing priorities. Outcome-oriented and able to achieve desired results. Sound understanding of documentation standards. Excellent computer skills/knowledge and familiarity with scheduling systems. Ability to work in an on-call after hours rotation. A vehicle and valid driver’s license. Current CPR certificate. Willing and able to provide care for our clients, if required. Performance management experience preferred. About SE Health SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. COVID-19: To protect the health of our clients, teams, and communities, all SE Health employees must be fully vaccinated (two doses, 14+ days since the final dose). Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com. We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition position. The pay range is $50,000.00–$63,000.00 annually, based on experience. #J-18808-Ljbffr