Clinical Operations Manager

Overview Join Us at Centricity Research Centricity Research is one of the largest clinical research networks in North America. We are a fully centralized Integrated Research Organization (IRO) specializing in conducting Phase I-IV clinical trials in over 35 therapeutic areas: inpatient and outpatient; pharmaceutical, biotechnology, and medical device trials. Role: Market Manager We’re looking for a Market Manager to oversee site operations, patient enrollment, provider engagement, team training, and site growth across one or more locations within a geographic market. You’ll be accountable for operational performance, quality standards, and financial results while fostering a positive, high-performance culture. You’ll work closely with site leaders, investigators, sponsors, and cross-functional partners to ensure Centricity’s operating model is executed with excellence, safety, and participant care at the forefront. Responsibilities Lead all operational functions for assigned sites, ensuring patient enrollment, quality, and financial goals are achieved. Hire, develop, and manage site leadership and staff, including Clinical Research Coordinators and other team members. Oversee scheduling, performance management, professional development, and PTO/timecard approvals. Partner with recruitment teams to meet or exceed enrollment targets. Monitor KPIs for each site, investigate variances, and implement corrective action plans when needed. Maintain high standards of data integrity, safety reporting, and timely study visit execution. Support feasibility, PSVs, study planning, and execution. Represent sites during monitoring visits, audits, and inspections. Identify and implement operational improvements, including workflows, technology, and training. Serve as the primary escalation point for site-level issues within the market. Provide senior leadership with regular updates on market performance and support company-wide initiatives. Qualifications Hold a college/university degree in a life sciences-related field (or equivalent experience). Have at least 4 years of clinical research experience with increasing responsibility. Bring a proven track record of meeting operational and recruitment targets. Have leadership training and/or prior experience as an Operations Manager at Centricity. Are experienced in managing multiple sites or teams simultaneously. Demonstrate strong skills in coaching, operational leadership, and collaborative problem-solving. Why Centricity Research Our MissionWe connect people to scientific advancements through groundbreaking research within a deeply human experience. Our Core Values Quality: We aim for excellence and integrity in everything we do - because lives depend on it. Care: We show up for each other, our customers, and our mission - always going the extra mile. Be the Change You Seek: We're adaptable, forward-thinking, and constantly improving - for the betterment of all. One Team: We collaborate, support one another, and succeed together. Grow for Good: We grow with purpose - to expand access to research and improve global health. Own It: We take initiative, deliver results, and follow through - with passion and accountability. Benefits Comprehensive health, dental, and vision insurance Enhanced EAP – mental health support Flexible PTO + paid holidays Continuing education reimbursement 401(k) / RRSP with company match and immediate vesting Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing We’re an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and will provide accommodations during the hiring process upon request. #J-18808-Ljbffr