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General Leader
38 minutes ago
WHAT YOU’LL DO (English)The General Manager is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. They are responsible for leading a team of employees to deliver an exceptional customer experience and for ensuring the store meets or exceeds its sales and profitability goals. They are responsible for creating an environment and store culture that promotes employee engagement, growth, and development.FunctionalArticulate Indigo’s mission and strategy and communicate business goals to store teamEnsure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni-channel customer experience, control expenses, and manage inventory and shrinkAct as an advocate for the customer by placing them at the forefront of all decision-making processesIdentify local market trends and competitors to proactively anticipate customer needs and expectationsEmbrace and champion technology that creates high tech and high touch solutions for Indigo’s customersLead regular Visual Merchandising Assessments (VMA) and review product flow with a focus on customer experience; drive sales and profitability by allocating resources to support visual changeovers and initiativesContinually assess staffing levels and lead recruiting and selection of new employeesOwn store scheduleOpen and close store and manage sales floorEnsure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and proceduresPeopleBuild strong teams by attracting and developing the best talentBring out the best in others; empower and constructively stretch talentGive authentic feedback on performance and potentialEnsure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goalsCollaborate with others to drive flexible and just-in-time solutions, quickly and easilyShare technical knowledge with others and actively seek to learn from those more knowledgeable than yourselfHelp others see the impacts of their efforts and proactively engage others to get inputEncourage others to freely share their point of view and be open to feedbackAccountable for the overall engagement, productivity, turnover, and bench strength of the teamCulturalModel Indigo’s beliefs and convey a positive image in everything you doCelebrate diversity of thought and have an open mindsetTake an active role in fostering a culture of continual learning, taking risks without the fear of making mistakesEmbrace, champion, and influence change through your team and/or the organizationÀ PROPOS DE NOUS (French)Indigo est un lieu à la fois réel et virtuel où abondent les livres, les idées et les produits « mode de vie » bien conçus et où l’on trouve les gens créatifs qui contribuent à sa réussite. Nous croyons en l’importance des vrais livres, de vivre sa vie pleinement et généreusement, de faire preuve de bonté envers les autres et envers la nature, et nous pensons que toutes les histoires, petites et grandes, nous rassemblent. Indigo est le paradis des livres de notre clientèle, il est là pour les moments de joie et de découverte et lorsqu’on souhaite communiquer avec des personnes qui partagent notre passion de la lecture, notre foi envers les idées et notre désir de créer un monde meilleur et plus beau.NOS PRINCIPES DIRECTEURSNotre mission consiste à encourager le monde à lire et à enrichir la vie des gens qui aiment lire. Nous croyons au pouvoir des gens et de leurs histoires. Notre objectif est d’attirer les meilleurs talents, de développer le potentiel des membres de notre équipe et de créer un espace où chaque personne peut s’épanouir. Nos principes directeurs sont les idées clés qui sont censées influencer tout ce que nous faisons, chaque jour.Nous embaucherons, inspirerons et retiendrons les meilleursNous serons totalement centrés sur le clientNous adopterons un esprit entrepreneurialNous nous engageons à prendre soin les uns des autres, de nos communautés et de notre environnement.Nous serons axés sur les données, la pensée systémique et l\'entrepreneuriatNous nous engageons pour une création de valeur véritable et partagéeQualificationsÀ PROPOS DE VOUSDiplôme universitaire ou expérience de travail équivalente, un atout.Au moins 6 années d’expérience en gestion, plus précisément en vente au détail ou dans un environnement de vente au détail avec plusieurs unités d’affaires, expérience dans la gestion de dirigeants ou de dirigeantes.Capacité de se déplacer dans l’espace de vente durant de longues périodes.Disponibilité à travailler selon un horaire flexible, y compris les soirs, les fins de semaine et les jours fériés.Capacité de soulever des articles moyens et grands, allant jusqu’à 40 lb, au moyen de l’équipement et des techniques appropriées.Bilinguisme (anglais-français) requis pour tous les postes au Québec.WHO YOU ARECollege degree preferred or equivalent job experience6+ years of management experience in specialty retail and/or multi-unit retail business environment; experience leading leadersAbility to be mobile on the sales floor for extended periods of timeAvailability to work a flexible schedule, including evenings, weekends, and holidaysAbility to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniquesBilingualism (French/English) is required for all positions in QuebecInformations complémentairesÀ Indigo, toutes les candidatures soumises sont examinées en détail par notre équipe des RH. Pour certains aspects du processus d’embauche, il arrive que nous utilisions des outils d’intelligence artificielle (IA), notamment pour la présélection et les évaluations. Ces outils aident notre équipe à mettre les critères pertinents à l’avant-plan, mais ne remplacent pas le jugement humain. Nous sommes déterminés à utiliser l’IA de façon responsable, équitable et conforme aux lois applicables en matière d’emploi et de lutte contre la discrimination. Nous examinons régulièrement ces outils pour aider à prévenir les préjugés ou la discrimination.À Indigo, l’équité, la diversité, l’inclusion et l’accessibilité sont au cœur de nos valeurs. Nous intégrons ces principes à notre formation, à nos politiques et à nos pratiques d’embauche, et nous les améliorons continuellement pour refléter les besoins des collectivités que nous servons. Nous accueillons donc les gens de tous les milieux et de tous les vécus, y compris les personnes autochtones, noires et de couleurs (PANDC), les membres de la communauté 2SLGBTQIA+ et les gens qui ont un handicap à poser leur candidature. Si vous avez besoin d’un aménagement spécial pendant le processus de recrutement, nous vous invitons à communiquer avec les Ressources humaines à talent@indigo.ca.Cette offre concerne une opportunité actuellement disponible chez Indigo. #J-18808-Ljbffr