General Manager, Food Operations

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward Imagine creating a place where tomorrow’s leaders, big thinkers, and dreamers gather. Join us and know that you make it possible for others to learn, grow, and discover. Because of what we do, students and faculty share so much more than a meal. And that’s why this is so much more than a job. Why work with Chartwells? We are a member of Compass Group Canada, the leading foodservice and support services company. We cater to Generation Z on college campuses and upcoming K-12 generations. We offer dining programs and solutions that fit the unique needs of today’s students. Join our commitment to providing responsible, healthy-eating solutions. Click here to view our Team Member video Disclaimer In accordance with provincial legislation and our commitment to transparent hiring practices, the compensation range for this position is provided. Final compensation will be determined based on qualifications, experience, and internal equity. Canadian work experience is not required. Please note that artificial intelligence tools are utilized in the applicant screening process. This is a posting for an existing job vacancy. Pay range is $74,000 - $90,000 annually. Job Summary The General Manager is responsible for the full leadership, performance, and success of unit operations, including financial management, retail and dining programs, catering services, branded concepts, and client relations. This role oversees all aspects of daily operations and requires flexibility to work weekdays, evenings, and weekends as needed. Now, if you were to come on board as one of our General Managers, we’d ask you to do the following for us: Financial Leadership & Accountability Own the full Profit & Loss (P&L) for all unit operations. Develop, review, and manage weekly and monthly financial forecasts, identifying risks and opportunities. Conduct budgeting, financial analysis, and weekly cost control for labour and product. Ensure revenue growth, expense control, and achievement of financial targets. Operational Excellence Oversee all dining hall, retail, and catering operations, ensuring quality, service excellence, and brand consistency. Lead the implementation and ongoing success of retail, merchandising, and marketing programs, including branded concepts (e.g., Tim Hortons, Pizza Pizza). Ensure all POD, Chartwells, and campus programs are executed to standard. Health, Safety, Quality & Compliance Champion HSQA standards 24/7, ensuring all audits, inspections, and compliance requirements are met or exceeded. Maintain strict adherence to quality assurance, food safety, health, safety, and environmental programs. Client Relations & Campus Engagement Manage client communications, ensuring strong relationships and timely follow-up on concerns. Support campus events, sustainability initiatives, and community engagement activities. Ensure high levels of customer satisfaction and service excellence. Team Leadership & Staff Development Lead, motivate, and develop staff, fostering a culture of safety, accountability, and recognition. Oversee recruitment, training, scheduling, performance management, and labour relations. Build strong, engaged teams capable of delivering exceptional service. Marketing, Communication & Brand Activation Execute the Chartwells Marketing Plan aligned with the academic calendar. Collaborate with Marketing and Envision Group teams on promotions, activations, and student-focused events. Support menu planning, merchandising, and communication strategies. Ensure Performance Metrics Compliance Achievement of financial targets (P&L, revenue growth, cost control). HSQA audit scores consistently above 90%. Positive client feedback and strong contract compliance. Successful execution of branded concepts, retail programs, and catering events. Think you have what it takes to be one of our General Managers? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role: Minimum 5 years of management experience in foodservice or hospitality (post-secondary experience preferred). Strong financial acumen and demonstrated success managing P&L performance. Excellent communication and relationship management skills. Proven leadership in staff training, development, and performance management. Proficiency in MS Office, Compass tools. Certification in Food Safety, WHMIS, and Allergen Awareness. Degree or diploma in Hospitality, Business, or related field preferred. Fluently bilingual in English and French. Vous pensez avoir ce qu’il faut pour être l’un de nos directeurs généraux ? Minimum de 5 ans d’expérience en gestion dans le secteur de la restauration ou de l’hôtellerie (expérience postsecondaire préférée). Solide sens financier et succès démontré dans la gestion de la performance P&L. Excellentes compétences en communication et en gestion des relations. Leadership avéré dans la formation, le développement et la gestion de la performance du personnel. Maîtrise de MS Office et des outils Compass. Certification en sécurité alimentaire, SIMDUT et sensibilisation aux allergènes. Diplôme ou certificat en hôtellerie, affaires ou domaine connexe préféré. Parfaitement bilingue en anglais et en français. Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information. #J-18808-Ljbffr