Personal Banking Associate Trainee

Work Location Calgary, Alberta, Canada Hours 37.5 hours per week Line of Business Personal & Commercial Banking Pay Details $45,700 - $61,000 CAD TD is committed to providing fair and equitable compensation opportunities. Growth opportunities and skill development are defining features of the colleague experience. Our compensation policies allow colleagues to progress through the salary range over time. The base pay offered may vary based on skills, experience, knowledge, location, and other business needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter for specific details for this role. Job Description At TD Canada Trust, we are the frontline of TD Bank, building deep and lasting relationships with customers through service transactions and providing information, advice on services, products, and solutions. At the branch, we identify opportunities to promote products and services and refer customers to the appropriate team member or internal bank partner, ensuring a positive customer experience. Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose, and execute with speed and impact. Responsibilities Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions. Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgment in confidential matters. Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking. Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management. Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence. Participate in the timely and accurate completion of business processes and procedures. Ensure prepared documentation is accurate, reflects business intentions, and is consistent with regulations and TD’s Code of Conduct and Ethics. Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives. Job Requirements High School diploma and/or 1+ years of relevant experience. Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months. Post‑secondary or undergraduate degree (in a related field) preferred. Proficiency in using MS Office (Word, Excel, Outlook), branch software and internet. Knowledge of banking solutions and processes to advise customers. A self‑starter who works independently in a dynamic work environment with strong administration, organizational, planning, and time‑management skills. A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities. A strong communicator with established customer‑experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, effective manner. Trainee Mobility This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, you may be assigned to a position compatible with your training. The timing of this posting will be determined by your progress in the program and our ability to provide an appropriate opportunity. This may involve a transfer and geographic relocation within your region. Mobility is a condition of employment. Company Overview TD is one of the world’s leading financial institutions, the fifth largest bank in North America by branches. We deliver legendary customer experiences to more than 27 million households and businesses in Canada, the United States and worldwide. Over 95,000 TD colleagues bring their skills to the bank, serving customers and supporting economies. TD is guided by the vision to be the better bank and a purpose to enrich lives. Benefits Our Total Rewards package includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information This job opportunity is subject to provincial regulation for employment purposes. Each province or territory across Canada may have its own regulations, requirements, and standards. Language Requirement (Quebec Only) Sans Objet Seniority Level Internship Employment Type Full‑time Job Function Finance and Sales Industries Banking #J-18808-Ljbffr