Personal Banking Associate Trainee

Job Summary Work Location: Calgary, Alberta, Canada Hours: 37.5 Line Of Business: Personal & Commercial Banking Pay Details: $45,700 - $61,000 CAD. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact. Job Description Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice, and banking solutions. Typical Day – Responsibilities Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions. Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters. Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking. Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management. Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence. Participate in the timely and accurate completion of business processes and procedures. Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics. Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives. Job Requirements High School diploma and/or 1+ years of relevant experience. Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months. Post‑Secondary or Undergraduate degree (in related field) preferred. Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet. Knowledge of banking solutions and processes to advise customers. A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time‑management skills. A dynamic, diligent and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities. A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner. Trainee Mobility This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. It may involve a transfer and geographic relocation to another TD location within your assigned region. You are mobile to any location in this region. Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. Total Rewards Package Our Total Rewards package includes a base salary, variable compensation, and several key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. Each province or territory within Canada may have its own set of regulations and requirements. Colleague Development We offer regular career, development, and performance conversations with your manager, online learning platforms and mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers, expanding your experience, or coaching and inspiring colleagues, there are many career paths within our organization at TD. Training & Onboarding We will provide training and onboarding sessions to ensure that you have everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview and communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers for the interview process. Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr