Program Manager

SHARP, 25 University Drive, Whitehorse, Yukon, Canada

Job Description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

The Program Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.

STATUS

Exempt. Position is open to applicants of all genders.

40 hours per week; Monday-Friday: 0800 - 1600

Position requires ability to work flexible hours based on operational needs.

KEY ACCOUNTABILITIES

Administration

• Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures, and handbooks
• Hires, supervises, evaluates, transfers, and terminates staff and/or contractors as necessary to fulfill the program goals with the Yukon Government and the Personnel Policies of Connective
• Implements a system of staff and volunteer orientation, supervision, in service training and evaluation
• Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor’s files and records are maintained
• Accepts responsibility for the daily and monthly financial and administrative aspects of the program

Programs

• Makes sure effective, culturally sensitive and inclusive support programs are designed and maintained
• Supports the overall program strategic direction
• Liaises with other Connective’s staff, especially regarding potential referrals
• Facilitates person-centered planning opportunities for staff and service users
• Develops related program opportunities, available to the individuals in the community
• Ensures that funder’s guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed
• Supervises a diverse range of roles and workers in the team

Community

• Maintains effective working relationships with related community services, government/stakeholders, and agencies
• Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities

Facilities

• Ensures that the physical facilities fulfill all fire, health and safety regulations
• Ensures that the resource(s) is maintained as a clean, pleasant, and safe environment

On Call

• Is available to all resource staff, in case of emergencies; this may include carrying a cell phone 24 hours a day and ensure on call coverage is arranged in their absence

Other Duties

• Coordination and Administration of other teams and programs
• All Human Resource Functions – recruitment, training, development

EXPERIENCE AND SKILLS

We are seeking a highly motivated individual with a proven ability to work in a fast-paced, growth-focused environment. The ideal candidate has:

• A bachelor’s degree and/or professional designation, within a minimum of 5 years of applicable or relevant transferable past work experience
• Extensive experience and expertise in working with vulnerable populations with complex health and/or substance use conditions who are experiencing or at the risk of homelessness. Experience in working in a shelter environment, and/or community living, supportive housing, other types of residential support settings.
• Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques, harm reduction and low barrier housing approach
• Excellent verbal and written communication skills in English
• Knowledge and experience in the areas of group process, individual counselling, and crisis management
• Extensive knowledge and expertise in hiring, training, and supervising staff
• Ability to motivate