Service Consultant

Service Consultant (Benefits) - Hybrid (12‑month contract) at Cowan Insurance Group Bring your expertise to a small‑to‑mid‑size national group benefits client base, delivering service excellence across program assessment, implementation, and communication. What You Will Do Create and update Benefits at a Glance, benefits summaries, and other internal/external reference materials Peer‑review contracts, booklets, and collective‑agreement differences and identify risk exposure Process amendments and prepare employee communications Prepare, attend, and/or conduct client meetings and employee presentations, virtually and in‑person Prepare specifications for marketing, working with clients, consultants, and carriers Ensure a smooth transition of benefits to new carriers, mitigating client risk (plan mapping, member coverage, communication) Coordinate carrier finalist presentations Analyze plan‑design benchmarking and prepare reports/presentations Resolve and address escalated client issues and inquiries with employees, employers, and/or carriers Stay current with carrier communications, legislation changes, and CLHIA guidelines to identify client‑related areas Participate in process‑improvement initiatives Schedule appointments, monitor email/voicemail, prepare letters and spreadsheets, maintain filing, and perform other administrative duties as required What You Will Bring 12‑month contract position Minimum of 1–2 years’ experience in a similar client‑service role, ideally in the group‑benefits industry Completed post‑secondary degree or equivalent professional experience and training GBA or CEBS designation preferred, or working toward an asset Strong prioritization skills and flexibility to work in a fast‑paced environment Ability to juggle multiple tasks and problem‑solve Attention to detail and high accuracy Capability to work independently and in‑team Excellent written and verbal communication skills Strong client‑service attitude and ability to build trust Sound judgement, ethics, and integrity Strong Microsoft Office skills (Excel, PowerPoint, Word, Outlook) Knowledge of EPIC/CRM software an asset Bilingual language skills an asset Valid driver’s license; periodic travel may be required Authentic self‑presentation in alignment with our values: Respect, Integrity, Client‑Focus, Collaboration, Accountability Who We Are Proudly independent and Canadian‑owned, Cowan Insurance Group has been a true market leader since 1927. We offer a broad range of products and integrated solutions in commercial and personal insurance, group benefits and wealth management. Recognized as one of Canada’s Most Admired Cultures and a Best‑Managed Companies Platinum Club Member, our award‑winning client‑centric approach emphasizes innovation, excellence and collaboration. Join us as we prepare for our centennial celebration in 2027. What Sets Us Apart? Integrity drives our workplace culture and fuels our desire to help clients, employees, and communities thrive. Fast‑paced yet meaningful work that challenges your thinking. Growth opportunities with learning and mentoring to develop your expertise. Benefits and Perks Competitive salary Participate in our comprehensive benefits plan on day one – no waiting period Company‑matched Retirement Savings Plan Company‑paid training and development courses Community involvement activities Hybrid work environment Seniority level Entry level Employment type Contract (12‑month) Job function Consulting, Information Technology, and Sales Industries Insurance Application This position is subject to appropriate background checks that may include credentials, employment, credit, criminal and reference checks. While we appreciate all applicants, we will contact only those selected for interviews. If you have a disability and require accommodations, let us know at the time of contact so we can arrange them. We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offenses, sex, or sexual orientation. #J-18808-Ljbffr