Service Consultant

You are a highly **effective communicator**

You are **organized** and your **attention to detail** is outstanding

You love the idea of working in a **dynamic** and **fast paced environment**

You enjoy working with a team to provide exceptional client service

You get satisfaction from providing solutions to clients and colleagues

If this sounds like you, then we’d love to hear from you
**What’s the ask?**

The Service Consultant, reporting to the Manager of Technical Services, is responsible for providing service and analytics excellence to our national and international clients with TPA/TPP services.

More specifically, the Senior Benefits Specialist will:

- The support for our Consultants and other internal partners in managing the ongoing activity for our clients with TPA/TPP services;
- Resolve and address escalated client issues and inquiries but coordinating with internal departments or carriers;
- Provide service support to our clients and members relating to the administration of their group benefit plans
- Determine and work towards resolution of any discrepancies found within contracts, booklets, and our processes in adherence with the client’s wishes;
- Coordinate contract amendments for clients;
- Proof read booklets and contracts for accuracy and ensure compliance with client’s requirements, legislation, and collective bargaining agreements;
- Review, prepare & peer review analysis of regular reporting, benefit summaries, amendments, and employee presentations/communications;
- Prepare marketing submissions, including benefit comparisons and change of carrier procedures;
- Assist Consultant with preparation of the marketing quote results for client;
- Draft employee announcements related to change in carrier and deliver all relevant documents;
- Ensure the smooth transition of benefits ensuring any client risk and exposure is mitigated;
- Assist on specific projects, initiatives and research;
- Provide and coordinate support for Consultant as requested and in accordance with procedures and service agreements;
Maintain accurate and current records for all clients within EPIC.
**What does it take?**
- Completed post-secondary degree or a combination of equivalent professional experience and training
- 2 to 3 years of professional work experience in a similar role Strong communication skills, both written and verbal;
- Strong prioritization skills and flexibility to work in a fast-paced environment;
- Strong attention to detail and a high degree of accuracy;
- Excellent communication skills;
- Demonstrates sound judgement, ethics and integrity;
- Creative problem solver with the ability to identify issues, recommend solutions and create suitable plans for resolution;
- Strong customer service and caring attitude;
- Sound planning, prioritization, and execution skills with the ability to work to tight deadlines;
- Ability to work collaboratively, taking and providing quality feedback where appropriate;
- Excellent knowledge of Microsoft Excel, PowerPoint, Word and Outlook;
- Knowledge of EPIC, (CRM tool), an asset.
- Bilingualism (English/French), an asset
**Who we are**

Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With close to 500 employees operating out of 10 locations across Canada, we’re proud to have been named one of Canada’s Best Managed Companies since 2012.

We partner with leading national and international insurance companies to:

- deliver insurance and risk management solutions to businesses, organizations, and individuals
- advise on and create retirement, group benefits, disability management and international benefits programs for employee groups. Dire

We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty, and credit insurance.
**What sets us apart?**
**Be in good company**
Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.
**Challenge your thinking**
You're valued for your passion, drive and creativity. The pace is fast, but the work is meaningful, interesting, and complex, just the way you like it.
**Grow together**
We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.
**Benefits and perks**
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement
**Are you interested?**

Send in your cover letter and resume and share your unique story with us.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require acc