Customer Care Specialist

.**Range:**53,600.00 - 80,400.00 CAD**Job Description:****Customer Care Specialist – Player Services (5 vacancies)**We are ready to take this game to the next level and need someone passionate to establish quality customer support customers and address inquiries in a manner that aligns with OLG’s customer-centric values.**Must be able to work shift work including weekdays, weekends and holidays in a 24 x 7 x 365 environment.****YOUR ROLE IN THE GAME**Reporting to the Manager Customer Care – Player Services, you will be empowered to:* Create great customer experiences at every interaction to establish a strong customer-centric OLG brand* Document and record all customer interactions in order to monitor and analyze customer experiences* Develop and maintain knowledge of all OLG products, services and promotions to ensure customers and receive accurate information* Develop and maintain knowledge of all OLG procedures to ensure compliance with organizational privacy, information and risk protocols* Serve as the primary point of contact for questions from players, potential customers and members of the public regarding products, services and promotions to support in optimizing their value from OLG offerings* Offer advice and guidance on products, services and promotions to enhance the player’s interaction and value-add from OLG offerings* Escalate player inquiries, as needed, to ensure quality interactions and customer satisfaction is achieved* Continuously seek opportunities to improve department policies, processes and procedures to ensure efficient and effective operations* Uphold the high standards of Responsible Gambling and PlaySmart in all customer activities**WHAT YOU BRING TO THE GAME*****Education & Experience:**** Post-secondary degree or diploma in a relevant field or equivalent* 2+ years of customer service experience working in complex, challenging environments; proficient with MS Office, Teams, D365 (preferred); experience in gaming industry is an asset***Relevant Skills:**** Customer service* Communication* Interpersonal* Problem solving* Troubleshooting* Bilingual (English/French) is an asset* Flexibility to work shiftwork including weekdays, weekends and holidays in a 24 x 7 x 365 environment**BENEFITS OF JOINING THE WINNING TEAM*** **Group Benefits Plan:** Eligible employees and dependents have access to comprehensive, employer-paid group benefits coverage (permanent employees only).* **Public Service Pension Plan:** Participation in a highly desirable defined benefit pension plan.* **Variable Pay Program:** Participation in a performance-based incentive plan that recognizes organizational and individual achievements (permanent employees only).* **Paid Time-Off:** Competitive paid time-off provisions to support work-life balance and well-being.* **Growth Focus:** Become your best self with access to new opportunities and personalized support programs.* **Comprehensive Learning:** 24/7 access to robust online learning programs.* **Equity, diversity, and inclusion:** Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.To learn more about our organization and other opportunities visit our .**We look forward to hearing from you, interested applicants please apply online by February 5, 2026.****Please Note:** Unless otherwise specified, all positions are required to work fully onsite.OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply—even if you don’t meet every listed qualification. We sincerely appreciate your interest; while we are unable to contact everyone, those selected for the next steps will be notified.We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.When you join OLG, you’ll help deliver a winning experience for the people of Ontario while levelling up your career in a collaborative, innovative environment. You’ll help deliver exciting entertainment experiences for our players. You’ll help improve life in Ontario, because at OLG 100% of our profits go back to the province. At OLG we think big, move fast, and welcome change. We are bold, curious, open, and always taking our game to the next level.
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