Personal Banking Associate

Job Details Work Location: Thunder Bay, Ontario, Canada Hours: 37.5 Line Of Business: Personal & Commercial Banking Pay Details: $43,900 - $58,600 CAD Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with speed and impact. Job Description Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions. In this role, a typical day may look like: Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence Participate in the timely and accurate completion of business processes and procedures Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives Job Requirements High School diploma and/or 1+ years of relevant experience Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months Post‑Secondary or Undergraduate degree (in related field) preferred Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet Knowledge of banking solutions and processes to advise customers A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner Benefits & Rewards Our total rewards package includes a base salary, variable compensation, health and well‑being benefits, retirement plans, paid time off, banking benefits, career development, and recognition programs. Additional Information This job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within Canadian jurisdiction may have its own set of regulations and requirements. We’ll provide training and onboarding sessions, support you through regular career development conversations, and we are committed to helping you identify opportunities that support your goals. We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help you participate throughout the interview process. #J-18808-Ljbffr