Licensed Team Lead-Calgary, AB-LensCrafters

Licensed Team Lead – Calgary, AB – LensCrafters Join to apply for the Licensed Team Lead – Calgary, AB – LensCrafters role at LensCrafters Requisition ID: 907205Store #: 000955 LensCraftersPosition: Full-Time LensCrafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight – because quality care helps us see the joy in life, and learning from the best makes us all better. Our legacy of the highest optical standards drives innovation in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. That’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. General Function The Licensed Team Lead creates exceptional value in the lives of customers and patients by delivering exceptional customer service and ensuring customers are always delighted. The role assists in achieving store success by managing key optical and lab processes (if applicable) and systems to exceptional results. Major Duties and Responsibilities While working in Retail: Ensure the LensCrafters team provides unsurpassed Customer Service. Proactively and solution‑driven; execute tasks accurately with strong product knowledge. Assist customers with selections, provide recommendations, and support sales associates. Serve as a responsible alternate store key holder. Under current and valid state Opticianry license perform the following: provide expertise and product knowledge on lens choices based on the patient’s vision needs and OD prescription, adjust and/or repair eyewear as needed, present and dispense eyewear, perform accurate digital measurements. While working in Lab (if applicable): Custom fit glasses and precisely place prescription in lenses. Collaborate with associates to strengthen knowledge, skill, and certification for foundational product and store processes related to lens and lab technology. Ensure finished eyewear meets optical standards and customer requirements. Create a safe working environment for all and demonstrate safe work practices. Operate, clean, and maintain lab tools and systems. Basic Qualifications HS diploma/GED. Current and valid state Opticianry license. Strong optical and retail experience. Knowledge of current optical theory and merchandise. Strong communicator and listener. Strong interpersonal skills. Strong basic math skills. Sales skills. Problem‑solving ability. Familiarity with cash register, computers, and calculators. Leadership and training experience. Edging and mounting experience. Basic optics knowledge and optical measurement experience. Preferred Qualifications State licensure (if applicable) and/or ABO Certification in non‑licensed states. LensCrafters Final Eyewear Inspector Certification. LensCrafters Quality, Fitting & Adjusting Program. Optical machinery/instruments experience. Customer service experience. AccuFit Digital Measurement System certification. Knowledge of current store merchandise and lens options. Benefits Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Equal Opportunity Employer EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. Accommodations If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (provide your name, job ID number and contact information) or email HRCompliance@luxotticaretail.com. #J-18808-Ljbffr