Senior Manager, Technology Services

At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.We value diversity and provide a supportive inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.Join us. You belong at Bell.Become an integral part of our Customer Experience team where you will be at the forefront of shaping our customer journeys. You will build on Bells Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative customer-centric processes policies products and services while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.As part of our team you will be at the heart of our customer experiences.SummaryAs Senior Advisor Technology Services & Strategy you will play a critical role in defining and driving our technology vision through leadership of the following functions:Key ResponsibilitiesStrategic PlanningSupport bi-annual strategic planning cycles and deep dives with outputs for C-suite leadersEnable cross-functional development execution and optimization of Bells Technology Services team strategyEstablish and expand AI-focused practices and solutions across teams.Creation management and tracking of strategic programs and development of executive level communicationsPrepare presentations for internal strategy reviews as well as to support communications and organizational eventsStakeholder ManagementAssist with planning and carrying out SVP & EVP weekly team meetingsWork with senior management business leaders and stakeholders to align on strategic goalsTransformation programsFacilitate the planning and implementation of Centres of Excellence (CoEs).Develop and support the implementation of change management plans and activitiesWhat will you bringGrowth Mindset: You believe in continuous learning improvement and adaptability. You embrace challenges and view setbacks as opportunities for growthTechnology Expertise: Demonstrate a strong understanding of and willingness to learn about digital technologies and platforms with experience in Salesforce ServiceNow Google and/or AI preferred.Customer Focus: You are passionate about delivering exceptional customer experiences.Problem-Solving: You excel at solving complex problems crafting compelling narratives and finding efficient automated solutions.Strong Communication: You possess excellent written and verbal communication skills with a meticulous attention to detail and ability to drive consensus on proposed solutions.Analytical Mindset: You thrive on identifying areas for improvement possess strong analytical skills and are comfortable working with large datasets.Adaptability: You embrace ambiguity and can confidently present recommendations for next steps.Organization & Time Management: You are highly organized adept at prioritizing tasks managing multiple projects and meeting deadlines with accuracy.Critical QualificationsBachelors degree in Business administration Engineering Finance Information Technology or a related field.5 years of experience in a role related to business strategy strategic planning or management consulting.Strong analytical skills; able to turn data into insightsExcellent communication presentation and interpersonal abilitiesSkilled in project and change management ideally for large transformationsCreative leader with strong organizational skillsCapable of coordinating inter-connected deliverablesEffective team player at all organization levelsBilingual (English/French) is a plusCreate a job alert for this searchManager Strategy • Toronto, Ontario, Canada #J-18808-Ljbffr