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Business Analyst- Consumer Data Capture
4 months ago
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Business Analyst- Consumer Data Capture (12-Month Contract)Position Snapshot
Business area: Nestlé Canada Inc.
Location: North York, ON located at 25 Sheppard Ave W, North York, ON M2N 6S8; Hybrid
A little bit about us
While Nestlé is known for KitKat, Gerber, Nescafe, and Häagen-Dazs, our recipe for success comes down to one thing: our people.
We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,000+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward.
Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.
What to Expect:
This IT role oversees the technology that supports Consumer Data Capture & Governance. The role will develop business solutions with Customer Data Platform, develop use cases with consumer data, manage the bond between IT and business stakeholders, ensures a deep understanding of opportunities and issues facing business functions, and advises on optimal system solutions within the area of Consumer Data Capture & Governance.
A day in the life:
We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition, and wellness company in the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.
- Identify the appropriate applications or modules within the Consumer Data Capture solution architecture to meet business requirements.
- Promote optimal use of Consumer Data Platform and Customer Identity and Access Management applications in support of business requirements.
- Serve as the champion for the Canada market by providing technical expertise and consultancy of Customer Identity and Access Management and Consumer Data Platform in collaboration with external partners and the global product team.
- Deliver relevant training and support to business teams.
- Liaise closely with application vendors and/or IT support teams.
Role Requirements
- Proficient in gathering, translating, and documenting both business and technical requirements, ensuring clear communication and alignment between stakeholders.
- Experience in managing user/stakeholder expectations and experience in developing use cases.
- Demonstrated competency in project participation and execution of multiple large projects.
- Good level of communication skills and customer service-oriented, able to adapt communication style for different levels in a matrix organization and for non-technical business stakeholders.
Preferred Skills
- Bachelor's degree in computer science, information systems or related discipline, or equivalent.
- Experience with Customer Data Platform (CDP) and/or leading vendors such as Tealium, Twilio Segment, Treasure Data, Adobe Experience Cloud, Amperity, and Salesforce Data Cloud.
- Previous experience with SAP Customer Data Cloud/Gigya and/or Acquia CDP applications.
- Perform facilitation and training of the platforms in easy-to-understand methods while tying in the business functionality processes.
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
- Additional discounts on a variety of products and services offered by our preferred vendors and partnerships
What you need to know
We will be considering applicants as they apply, so please don’t delay in submitting your application.
Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.
If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require.Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.
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