Business Analyst

Competition #24/135

Internal/External Posting

Closing date: June 13, 2024

Business Analyst (2 Continuous)  

Information Technology Department

Victoria is a vibrant, diverse, and sustainably focused leading-edge capital city. Victoria is a place where human well-being and the environment are priorities and where the community feels valued, heard, and understood. We offer a modern hybrid working environment with flex time and cutting-edge tools and are keen to attract creative solution-oriented talent who are passionate about delivering value to the City of Victoria. 

The City of Victoria is recruiting two Business Analysts to join our IT Department’s Business Solutions Division. These key strategic positions focus on optimizing workforce enablement and organizational efficiency through the effective deployment of Enterprise Business Applications. 

As Business Analysts, our successful candidates will be responsible for successfully delivering solutions within the City’s Enterprise IT Project Portfolio and Business Applications Portfolio. Exciting projects include the replacement of our legacy Enterprise Resource Planning System, and the roll out of modern organization-wide, transformational hyperscale cloud technology solutions. The City has embarked on a digital transformation which depends on innovative and robust IT solutions, privacy and security by design. We leverage SaaS, PaaS, and IaaS to ensure the right solutions are delivered efficiently, and we recognize how essential agility and scalability are in delivering IT services. 

The breadth, scale and cross-functionality of these initiatives make our Business Analyst positions career-defining opportunities. Our successful candidates will also work with City stakeholders at all levels and areas across the City to improve and define business change management, and develop and deliver industry best practices for City processes and goals.  

Our ideal candidates have a passion for, and experience with, modern hyperscale cloud solutions such as Enterprise Resource Planning systems, solutions and processes relevant to Finance, Human Resources, and/or Asset Management, as well as cutting-edge technical solutions relevant to our Departments. Business Analysis and Project Management are also desirable assets. If you are passionate about what you do and excited to deliver value across a hybrid working environment – we would like to hear from you 

POSITION FUNCTION

Coordinate, plan, and participate in the evaluation of business and system requirements, and business process reviews.  Make recommendations for business architecture improvements to meet the City’s business and information needs more efficiently.

KEY DUTIES

Lead and coordinate projects to review, analyze and evaluate business processes and enhance their efficiency to meet corporate strategies; liaise with affected City departments to determine business requirements; develop and document the scope, objectives, and expected benefits of projects.

Act as Project Manager for business solutions projects; coordinate departmental, IT and external resources to ensure timely, effective implementation of projects. Schedule and monitor the work of consultants. Lead the evaluation, assessment, and co-ordination of system changes to improve the efficiency of corporate systems and business processes.  Make recommendations and implement business process and systems changes while ensuring adherence to technological and accounting best practices and standards; apply and adhere to project management principles and the system development life cycle.

Re-engineer and streamline existing business processes for improved efficiency to eliminate or reduce duplication and redundancy; research best practices and leading edge options for business process solutions and technology; use judgement to link, translate and map business requirements to corporate and departmental strategies and goals.

Use advanced modelling and analytical tools to provide technical expertise in all aspects of customer solution; translate, coordinate and develop business requirements and reports into technical objectives and specifications for development teams.  Facilitate and follow-up during implementation and testing stages; provide input into the selection of products, strategies and designs by leading user committees and consulting with user groups. Determine needs assessment and represent client issues at committee tables; communicate to customers through presentations and workshops; represent the department on corporate projects and committees as required.

Create and coordinate lesson plans, training tools, and information binders to ensure users can understand and implement new strategies.  Prepare reports and develop documentation of both technical and non-technical nature to a broad range of users; ensure manual and software processes comply with accounting and auditing requirements.

Perform related duties where qualified.

INDEPENDENCE

Work is generated by annual objectives and end user issue identification.

Work is reviewed through discussions with Supervisor.

Issues such as major expenditure, system changes and resource/policy matters are discussed with Supervisor with recommendations.                                 

WORKING CONDITIONS

Physical Effort:

Sit with arms unsupported while keyboarding. (often)

Mental Effort:

Meet multiple project deadlines with conflicting priorities. (often)

Long periods of intense concentration while preparing reports, recommendations, performing reviews and testing application software. (often)

Visual/Auditory Effort:

Focus on a variety of source data and computer for long periods. (often)

Work Environment:

Office

KEY SKILLS AND ABILITIES

Organize and prioritize work.

Understand and apply the principles and methods of business process analysis system development life cycle, project management and enterprise architecture and computerized accounting systems.

Advanced level operation of current City advanced specialty software.

Interpret related policies and regulations.

Provide technical guidance and advice to user departments.

Research and analyze needs and facilitate meetings and workshops.

Maintain accurate records.

Establish and maintain effective working relationships.

Deal effectively with the public and outside agencies.

QUALIFICATIONS

Formal Education, Training and Occupational Certification:

Undergraduate degree in Computer Science. (4 years)

Masters Certificate in Business Analysis or equivalent. (126 hours)

Project Management Institute Certified Associate in Project Management or equivalent.

(23 hours)

Experience:

5 years of related experience including information technology experience

or an equivalent combination of education and experience.

OTHER:

May be requested to substitute in a more senior position.

Work schedule: Monday to Friday, (35 hour work week)

$55.64 per hour, Pay Grade 17 

Job Code #4346

This is a CUPE Local 50 Position

To apply for this opportunity you will need to create an online profile or log back in to our career portal at www.victoria.ca/jobs - only online submission will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications and supporting materials as outlined in your resume.

At the City of Victoria, we are committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.

If you require assistance, please email us at careers@victoria.ca.