Bilingual Non-Nurse Case Manager
3 weeks ago
To be a point of contact offering case management support services to patients. Assist the patients, physicians and nurses with the completion of all program-specific paperwork if needed for the Patient Support Program. Act as a resource to physicians who are prescribing medications and patients who need on-going support. Support the team with administrative tasks. This position reports into the Associate Program Manager.
This is a fully remote position that reports under Bayshore Specialty RX located at Mississauga, ON. As a Bilingual Non-Nurse Case Manager/Reimbursement Specialist, you will be able to work from anywhere in Canada, including the following provinces: Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland and Labrador, and Prince Edward Island.
A Day in the Life
- Ensure patient has been enrolled through support program
- Keep detailed notes in the patient’s electronic chart
- Work with the site representatives to support specific customer needs.
- Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients and clinics.
- Provide updates to stakeholders as requested and required.
- Perform data-entry, answer inbound calls, make outbound calls, and manage e- mail and fax software, general administrative functions including faxing and filing.
- Must be able to identify and report AE’s to Health Canada (if applicable) and enter into source system and third party systems.
- Report and document Adverse Events as per Pharmacovigilance requirements.
- Participate in ongoing internal and/or external continuing education activities
- Adhere to Bayshore Policies and Procedures
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as specific performance indicators for the project
- Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
- Complete other tasks as requested
What You Bring to the Team
- Post-secondary education or equivalent
- Excellent verbal and written skills on English and French
- Experience in Pharmaceutical Patient Support Program required
- Strong customer service, communication, problem solving skills required
- Proficient in Microsoft Office applications (Outlook, Word & Excel)
- Organized with a high attention to detail
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