Retail Coordinator

Here at Endy, we are a group of innovators, leaders, and dreamers who are shifting the way Canadians think about sleep. Not only are we experts in various fields of the eCommerce industry, we are also a culturally diverse group of world travelers, foodies, book lovers, wellness enthusiasts, and pop culture fans who are creative, innovative, driven, and inspiring. We often blur the line between creativity and analytics, integrating both to achieve outstanding results. Our culture is our pillar. It is more than a series of words written on the office wall. Culture is how we talk to and treat one another. It's how we plan, prioritize, and make decisions to benefit our team and our customers. It's what binds us together through challenging times. It's how we win. In other words, it's The Endy Way. Description D'emploi We are looking to hire a full-time Retail Coordinator to support our growing retail footprint. This is a unique opportunity to gain hands‑on experience across multiple areas of the business, including Operations, Sales, Customer Experience, Creative, and Marketing, while directly supporting our retail teams. Reporting to the Director of Business Development, you will play a key role in ensuring our stores are set up for success, from floor models and merchandising to promotions and customer support. You’ll have the chance to make an immediate impact, help shape the in‑store experience, and grow your expertise in retail operations and sales execution. Sleep easy knowing we are committed to cultivating a diverse and inclusive workplace. What You’ll Do Support day‑to‑day retail operations and sales execution across all Retail locations Coordinate retail collateral, signage, and in‑store materials from concept through delivery Coordinate shipments to retail locations in partnership with Operations and Logistics teams Maintain floor model accuracy, ensuring displays reflect current assortments and standards Communicate out‑of‑stock items, new product launches, and assortment changes to store teams Support the execution of promotional periods, including timelines, signage, and store communication Assist with visual merchandising updates and seasonal refreshes Act as a key point of contact between Head Office and store teams Assist stores with customer inquiries and support issue resolution Manage and escalaten complex customer issues to appropriate internal teams when required Collaborate cross‑functionally with Operations, Sales, CX, Creative, and Marketing teams to ensure smooth execution of initiatives Conduct store visits and travel as required to support openings, audits, and visual standards Gather retail feedback and insights and share with internal stakeholders Who You Are University/College Degree in Business, Merchandising or related discipline would be an asset Must have at least 1–3 years of experience in retail merchandising or operations or related area; working in a retail network or multi‑store environment is a definite asset Passionate about retail, customer experience, and bringing spaces to life Highly organized with strong attention to detail and ability to work in a fast pace environment with competing and changing priorities Strong written and verbal communication, and presentation skills Proficient in Google Suite, MS Excel (Pivot tables, V‑look ups), MS PowerPoint and comfortable learning new tools and systems, including platforms like Shopify, Slack Basic understanding and knowledge of financial statements and financial concepts Customer‑first mindset with experience handling inquiries or escalations Collaborative and able to work effectively with senior management, multiple teams and stakeholders Self‑starter who can work independently and take initiative as well as work in team environment Willing and able to travel nationally as required Access to a vehicle is an asset Why You’ll Love Working At Endy A people‑first, purpose‑driven culture Generous vacation and wellness days Competitive salary and benefits Hybrid work model with a beautiful Toronto HQ Employee discounts and perks—including the best sleep of your life Additional Information This is a current open position. The salary range for this position is $50,000 - $60,000 annually. Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications. Inclusion & Belonging We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process. #J-18808-Ljbffr