TEAM LEAD, CLIENT SUPPORT Alberta South

TEAM LEAD, CLIENT SUPPORT Alberta South Business Development Bank of Canada • Calgary, Alberta, Canada We are banking at another level. Choosing BDC as your employer means working in a healthy inclusive and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently to fuel the success of Canadian entrepreneurs. Choosing BDC as your employer also means: Flexible and competitive benefits including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account to name a few. In addition to paid vacation each year five personal days, sick days as necessary and our offices are closed from December 25 to January 1. A hybrid work model that truly balances work and personal life. Opportunities for learning, training and development and much more. POSITION OVERVIEW As Team Lead Client Support you will lead a team of Client Support Coordinators (CSCs) who play a critical role in delivering exceptional client experiences and supporting business development in Calgary. You will oversee operations across Calgary, Lethbridge and Cranbrook business centres ensuring alignment with regional and national objectives while fostering a culture of collaboration, growth and operational excellence. CHALLENGES TO BE MET Recruit, onboard and coach CSCs to achieve high performance and career growth. Provide regular feedback, mentorship and recognition to build engagement and capability. Inspire and align your team with clear goals and shared purpose. Create an inclusive environment and celebrate achievements. Remove obstacles, prioritize effectively and leverage resources to deliver results. Ensure timely and accurate administrative support for Account Managers and business centres. Monitor and optimize workflows to improve efficiency and client satisfaction. Partner with Vice President and Business Centre Managers to develop and implement operational plans. Support change management initiatives and maintain strong cross‑functional relationships. Review area performance budgets and expenses; prepare reports and dashboards to oversee team performance. Organise leadership meetings and area events to strengthen team alignment and market presence. Manage premises maintenance and facilities‑related activities for business centres. WHAT WE ARE LOOKING FOR College diploma or bachelor’s degree in business administration (or equivalent). 5 years of experience in client support/client‑facing roles or team leadership. Strong collaboration and influencing skills across multiple stakeholders. Excellent interpersonal verbal and written communication abilities. Valid driver’s license and access to a vehicle. WHAT WE OFFER A culture that values growth and development with strong leadership, innovation and a drive for continuous improvement. Competitive compensation and benefits. Hybrid work flexibility. Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application please do not hesitate to contact us. While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted. Key Skills Law Enforcement ABB Marine Biology Filing Automobile AV Employment Type: Full‑Time Experience: years Vacancy: 1 #J-18808-Ljbffr