Fantasyland Hotel Front Office Supervisor
4 days ago
Fantasyland Hotel Front Office Supervisor17700 87 Ave NW, Edmonton, AB T5T 4V4, CanadaJob DescriptionPosted Tuesday, January 13, 2026 at 9:00 a.m.The Front Office Supervisor at Fantasyland Hotel plays a key role in ensuring an exceptional guest experience from the moment guests arrive until the time they depart. This leadership position supports and oversees front office operations during assigned shifts, ensuring that service standards are consistently met. The Front Office Supervisor provides direction, coaching, and operational guidance to front office agents, promotes a welcoming and professional environment, and works collaboratively with all departments to deliver a seamless and memorable stay for every guest.PRIMARY RESPONSIBILITIES:Oversee front office agents during all shifts, ensuring tasks are completed accurately and efficiently.Assign duties, adjust workflows based on business levels, and provide clear direction to maintain smooth operations.Observe guest interactions and service delivery to ensure exceptional service standards are met.Address guest concerns, requests, and issues promptly and professionally, escalating matters when necessary to ensure full satisfaction.Provide ongoing training, skill development, and performance feedback to front desk team members.Oversee proper documentation of room availability, reservations, guest profiles, and billing information.Work closely with housekeeping, maintenance, and other departments to ensure rooms are ready, guest needs are met, and operational issues are resolved promptly to deliver a seamless guest experience.Support front desk agents during busy periods by processing arrivals and departures, issuing keys, updating reservations, and ensuring all guest interactions are handled efficiently.Manage cash-handling procedures, process credit card transactions, balance shift reports, and ensure financial accuracy according to hotel policies and audit requirements.Uphold and enforce all hotel operational standards, safety guidelines, and front office procedures. Conduct periodic audits to ensure team compliance and consistency.Foster a positive and motivated work environment by encouraging teamwork, resolving conflicts, and assisting staff with problem solving.Support ongoing communication within the team and promote a culture of service excellence.DESIRED QUALIFICATIONS:Experience in hotel front desk operations or hospitality management preferred.Excellent customer service skills with a friendly, approachable, and guest-focused demeanor.Previous supervisory or management experience in a hospitality setting is a plus.Strong organizational skills with exceptional attention to detail.TERMS OF EMPLOYMENT:This is a full-time position that requires availability Monday through Sunday, including days, evenings, weekends and holidays.Must be able to pass a basic security clearance. #J-18808-Ljbffr
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Fantasyland Hotel Front Office Supervisor
4 days ago
Edmonton, Canada West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel) Full timeOverviewThe Front Office Supervisor at Fantasyland Hotel plays a key role in ensuring an exceptional guest experience from the moment guests arrive until the time they depart. This leadership position supports and oversees front office operations during assigned shifts, ensuring that service standards are consistently met. The Front Office Supervisor...
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Fantasyland Hotel Front Office Supervisor
7 days ago
Edmonton, Alberta, Canada West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel) Full timeThe Front Office Supervisor at Fantasyland Hotel plays a key role in ensuring an exceptional guest experience from the moment guests arrive until the time they depart. This leadership position supports and oversees front office operations during assigned shifts, ensuring that service standards are consistently met. The Front Office Supervisor provides...
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Fantasyland Hotel Front Office Supervisor
5 days ago
Ave NW, Edmonton, AB TT V, Canada West Edmonton Mall Full timeThe Front Office Supervisor at Fantasyland Hotel plays a key role in ensuring an exceptional guest experience from the moment guests arrive until the time they depart. This leadership position supports and oversees front office operations during assigned shifts, ensuring that service standards are consistently met. The Front Office Supervisor provides...
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Fantasyland Hotel
2 weeks ago
Edmonton, Alberta, Canada West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel) Full timeThe Room Attendant with Fantasyland Hotel is responsible to maximize guest satisfaction and loyalty by providing the overall cleanliness of the hotel, including guest rooms, lobby, and public areas in accordance with the standards of Fantasyland Hotel.Primary ResponsibilitiesThoroughly clean, dust, and vacuum the lobby, public areas, hallways, guest rooms,...
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Fantasyland Hotel Custodian
2 weeks ago
Edmonton, Canada West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel) Full timeThe Hotel Custodian is responsible for the cleanliness, maintenance, and sanitation of their assigned areas in the Fantasyland Hotel. **PRIMARY RESPONSIBILITIES**: - Performing the daily cleaning and maintenance duties for Fantasyland Hotel’s common areas. - Ensuring all standards of cleanliness is adhered to at all times. - Primary job duties include...
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Fantasyland Hotel Maintenance Worker
2 weeks ago
Edmonton, Alberta, Canada West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel) Full timeResponsibilitiesIf you have hands-on experience in hotel operations, strong troubleshooting skills, and thrive in a fast-paced environment, we want to hear from you. As aMaintenance Worker, you will be eligible for our benefits package and have access to regularly hosted employee events that foster team spirit. Responsibilities include:Complete guest room,...
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Fantasyland Hotel Maintenance Worker
2 weeks ago
Edmonton, AB TT V, Canada West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel) Full timeIf you have hands-on experience in hotel operations, strong troubleshooting skills, and thrive in a fast-paced environment, we want to hear from you. As a Maintenance Worker, you will be eligible for our benefits package and have access to regularly hosted employee events that foster team spirit. Responsibilities include:Complete guest room, restaurant, and...
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Fantasyland Hotel Sales Manager
3 days ago
Edmonton, Alberta, Canada West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel) Full timeThe Sales Manager will be responsible for the development and implementation of the total sales effort of their assigned market, including securing new accounts, maintaining existing accounts, and executing sales and marketing strategies to maximize the profitability of Fantasyland Hotel while maintaining customer satisfaction.As the Sales Manager, you will...
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Fantasyland Hotel Sales Manager
7 days ago
Edmonton, AB TT V, Canada West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel) Full timeThe Sales Manager will be responsible for the development and implementation of the total sales effort of their assigned market, including securing new accounts, maintaining existing accounts, and executing sales and marketing strategies to maximize the profitability of Fantasyland Hotel while maintaining customer satisfaction.As the Sales Manager, you will...
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Assistant Front Office Manager
2 weeks ago
Edmonton, Alberta, Canada West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel) Full timeThe Assistant Front Office Manager is responsible for providing exceptional customer service to all Fantasyland Hotel guests. Assisting the Front Office Manager in overseeing the day to day operations of the Front Desk, Night Audit, Switchboard, Guest Services and FLH Essentials.Primary ResponsibilitiesEnsuring all Front Desk employees are performing...
