Personal Lines Service Broker

5 days ago

Welland, Canada Duliban Insurance Brokers Full time

Apply for the Personal Lines Service Broker role at Duliban Insurance Brokers Location: Welland, Ontario Employment type: Full-time Seniority level: Mid‑Senior level Duliban Insurance is committed to delivering exceptional client service by combining innovative technology with our deep community roots. As a proud local business with a big vision, we are always looking for passionate individuals to join our award‑winning Dream Team and grow with us. Primary Responsibilities Maintain a valid RIBO license in good standing and fulfill all continuing education requirements. Provide quality service to personal lines clients, resolving discrepancies efficiently and respectfully by answering incoming calls, communicating digitally, or in person. Manage client requests from a variety of methods including policy changes, endorsements, and billing inquiries. Review policies and recommend coverage to clients based on individual needs. Assist clients in reporting claims and provide support throughout the claims process while liaising with insurance carriers to ensure smooth resolution. Respond to requests for policy documentation and clarifications, ensuring accurate and timely follow‑up. Quote coverages and ensure clear communication of options, premium differences, and the value of different coverages. Oversee specialty products such as PAL, Hagerty, and Elite policies, ensuring proper handling and client education regarding these niche coverages. Collaborate with other departments, including sales, underwriting, and claims to provide seamless, team‑based service experience. Uphold all company health and safety policies, ensuring a safe environment for all. Demonstrate professionalism and integrity in all client and colleague interactions, always ensuring confidentiality and trustworthiness. Participate in ongoing training, workshops, and development initiatives to enhance product knowledge, service skills, and regulatory understanding. Skills & Qualifications Valid RIBO license in good standing. Minimum 5+ years of experience in personal lines insurance or similar client‑facing experience. High degree of professionalism and integrity. Excellent interpersonal and communication skills. Ability to work well within a team and independently. Close attention to detail and ability to multitask with a high level of organization and accuracy. Enthusiasm for learning and professional development. Full‑time availability Monday through Friday, with rotating Saturday shifts. This is an on‑site position and training will take place in Welland, Ontario. Benefits Competitive compensation. Medical, dental and vision coverage. Health spending account. RRSP and DPSP Plan. Paid personal days. Competitive vacation entitlement. Paid time to volunteer in the community. Training and development opportunities. #J-18808-Ljbffr

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