Area Manager
4 weeks ago
Monday, April 8, 2024
About Us
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.
Job Summary
This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.
The key focus areas of this role are in managing:
- Customer Experience & Retention
- Performance of our Partners & Cleaners
- Overall Store Operations (Including store budgets, profitability & KPI’s)
- Quality Standards & Audits
- Training
- Cost Management
- Increasing Revenue & Profits per Store and Customer Banners
- United & Customer Processes, Policies & Guidelines
- Support to other Area Managers as required
Planning & Budgeting:
- Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules/, budgets, potential add on sales opportunities).
- Implement store level budgets.
- Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.
Customer Relationships & Communication:
- Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).
- Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) & and various departments within United.
- Address store level customer concerns and provide timely and effective solutions to problems.
- Support Regional Mgmt. on all face-to-face meetings or touchpoints with key customer stakeholders (e.g., Customer District Managers (DM's) & Customer V.P level)
- Daily/Weekly/Monthly meetings with customers banners on store audits, case management & action plans, periodic schedules, scope of works.
- Daily/Weekly/Monthly reporting on issues & escalations, action plans, including access issues, to customer.
- Weekly or as required, store compliancy walks with customers.
- Lead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations.
Internal Communication:
Lead and coordinate all store level communication with United Partners daily on issues and actions.
- Set expectations with Partners, provide training, coaching & mentoring.
- Participate in cross-functional weekly & monthly meetings with Regional & Support Teams (e.g., L & D, Partner Relations, Equipment Services).
Process Compliances:
· Lead all p rocess initiatives/implementation at store level; Work with Sr. management on identifying store level trends and process gaps.
- Lead store level customer store/calibration walks.
- Lead process adoption in Salesforce.
- Responsible for managing business using United technologies provided(e.g., Salesforce/Outlook).
- Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.
- Support Partner Change Overs (PCO) with Partnership team.
- Material Ordering.
- In-Store Specials.
- Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
- Create and implement Periodic Schedules.
- A.R.I and H & S Compliance
- I.D Badging & uniform compliance for all Partners & cleaners
- In Store Partner Training and support Partner Effectiveness in Partner training Program
- Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners
- Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes
Cost Management & Controls: Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins.
- Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.
- Support Sr. Mgmt. for operational costing for new & existing business.
- Monitor asset inventory, including but not limited to, equipment, supplies at store level.
Implement transitions of new business in stores in compliance with customer transition process.
- Lead g rowth of In-store business by upselling Special services.
Workforce & Performance Management:
- Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team as per United reports (Monthly inspections, escalation reports, attendance reports, visitation reports)
Recruitment, Training & Development:
- Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID Badging for all staff and Partners; Material Ordering; Invoicing.
- Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness & L & D in overall Partner training program.
- Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
- Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team
- Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management.
Education/Experience:
· Degree in business administration or related field.
· Minimum of 5 years’ experience in the Janitorial industry or any other operational environment experience.
· 3 – 5 years’ experience in a supervisory role
#J-18808-Ljbffr-
Area Manager
4 weeks ago
Abbotsford, Canada United Services Group Full timeMonday, April 8, 2024 About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. Job Summary This role is responsible for leading,...
-
Area Manager
4 weeks ago
Abbotsford, BC, Canada United Services Group Full timeMonday, April 8, 2024 About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. Job Summary This role is responsible for leading,...
-
Marketing Manager
2 weeks ago
Abbotsford, Canada Global Insurance Agency Ltd. Full timeEducation: Bachelor's degree - Experience: 2 years to less than 3 years **Tasks**: - Develop promotional materials - Manage contracts - Market business services - Plan and control budget and expenditures - Assist in product development and direct and evaluate the marketing strategies of establishments - Direct and evaluate establishments and departments...
-
Manager, Clinical Operations
6 days ago
Abbotsford, Canada Fraser Health Full timeWhy Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our team of 43,000 staff, medical staff and volunteers is...
-
Consumables Assistant Manager
2 days ago
Abbotsford, Canada Walmart Canada Full time**Position Summary... **:To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. **What you'll do...**: Job Responsibility #1 As a member of the Store Management Team drives profitable sales through achievement of sales and profit...
-
Food Assistant Manager
4 weeks ago
Abbotsford, Canada Walmart Canada Full time**Position Summary... **:To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. **What you'll do...**: 1. As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management...
-
marketing manager
2 weeks ago
Abbotsford, Canada Global Insurance Agency Ltd. Full timeEducation: Bachelor's degreeExperience: 2 years to less than 3 yearsTasksDevelop promotional materialsManage contractsMarket business servicesPlan and control budget and expendituresDirect and evaluate establishments and departments that develop and implement communication strategies and information programsPlan, direct and evaluate the activities of firms...
-
Food Assistant Manager
3 weeks ago
Abbotsford, British Columbia, Canada Walmart Canada Full timePosition Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.What you'll do...1. As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management and sales...
-
Service Delivery Manager
2 days ago
Abbotsford, Canada Community Living BC Full time**We are proud to be selected as **one of **B.C.'s Top Employers once again!** **If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!** Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with...
-
manager, sales and marketing
4 weeks ago
Abbotsford, Canada GG Athletics Ltd. Full timeEducation: College/CEGEPExperience: 2 years to less than 3 yearsWork settingUrban areaTasksDevelop promotional materialsHire, train, direct and motivate staffManage contractsMarket business servicesPlan and control budget and expendituresAssist in product development and direct and evaluate the marketing strategies of establishmentsAct as spokesperson for an...
-
marketing manager
2 weeks ago
Abbotsford, Canada Global Insurance Agency Ltd. Full timeEducation: Expérience: EducationBachelor's degreeTasksDevelop promotional materialsManage contractsMarket business servicesPlan and control budget and expendituresDirect and evaluate establishments and departments that develop and implement communication strategies and information programsPlan, direct and evaluate the activities of firms and departments...
-
Sto-re 24r
5 days ago
Abbotsford, Canada BC Public Service Full timePosting Title- STO-RE 24R - Environmental Management Analyst- Position Classification- Scientific/Tech Off R24 - Res- Union- GEU- Work Options- Hybrid- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple...
-
Consumables Assistant Manager
2 weeks ago
Abbotsford, British Columbia, Canada Walmart Canada Full timePosition Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.What you'll do...Job Responsibility #1 As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget...
-
manager, sales and marketing
4 weeks ago
Abbotsford, Canada GG Athletics Ltd. Full timeEducation: Expérience: EducationCollege/CEGEPWork settingUrban areaTasksDevelop promotional materialsHire, train, direct and motivate staffManage contractsMarket business servicesPlan and control budget and expendituresAssist in product development and direct and evaluate the marketing strategies of establishmentsAct as spokesperson for an...
-
Framing Manager
3 weeks ago
Abbotsford, Canada Michaels of Canada, ULC. Full timeStore - VAN-ABBOTSFORD, BC We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Lead and coach a team of framers who focus on...
-
Framing Manager
4 days ago
Abbotsford, Canada Michaels of Canada, ULC. Full timeStore - VAN-ABBOTSFORD, BC Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art. Major Activities Assist Store Manager in leading and managing adherence to Standard Operating Procedures...
-
Spa Manager
2 days ago
Abbotsford, Canada Easy Cozy Wellness Inc. Full timeDurée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 35 hours per week - Education: - Expérience: **Education**: - Other trades certificate or diploma - or equivalent experience **Work setting**: - Relocation costs covered by employer - Willing to relocate - Health studio **Budgetary responsibility**: - 0 -...
-
Office Manager
2 days ago
Abbotsford, Canada 123Dentist Full timeThe team at 7 Oaks Laser Dental Center in Abbotsford, BC are looking for a passionate, hard-working Office Manager on a full-time permanent basis. The ideal Office Manager for our team would be excited to develop and implement innovative methods to optimize patient experience, improve the flow of patients into practice, and create working harmonies between...
-
Assistant Parts Manager
3 days ago
Abbotsford, Canada Abbotsford Nissan Full timeAssistant Parts Dept Manager At Abbotsford Nissan, we have been serving Abbotsford and the surrounding area for 25 years. We are preparing for future growth, and looking to add an experienced Assistant Parts Manager to our team. If you are an experienced Dealership Parts Advisor looking to make the next step in your career, this is an excellent opportunity...
-
Community Manager
7 days ago
Abbotsford, Canada BentallGreenOak Full time**Community Manager** **Abbotsford, BC** **Who We Are**: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential,...