Store Manager, Pacific Centre, Vancouver
3 weeks ago
OverviewSpecialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes. A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation. Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.Store ManagerAs Store Manager, you are an integral part of our brands’ image and store performance.What you’ll doSales and customer serviceMaximize the store sales and KPIs to achieve store sales targetsMonitor sales floor and zone coverage to drive sales and maintain a customer focus centric environmentEnsure proactive client engagement leveraging CRM and growing the clientele databaseInspire and motivate the team to high performance and exceptional customer serviceMonitor, develop and lead the team by showcasing a positive environment in which members participate, cooperate and collaborate with each otherPartner and collaborate with management and HQ partners effectivelyActively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadorsManage operational tasks on time relating to reports, payroll, scheduling and inventory managementModel and ensure store policies compliance are achieved and communicatedRespond and adapt to changing demands of the business and create action plans relating to opportunities to support customer experience while focusing on strategic, operational, and leadership excellenceConduct weekly, monthly and quarterly performance evaluations within the team and manage the store turnover to support retentionProvide proper training and development on product knowledge and selling ceremonyEnsure proper maintenance and organization of the store standards front and back of houseHandle customer inquiries, concerns and returns effectivelyOversee the daily operations while managing inventory levels and loss prevention best practicesWhat you’ll needMinimum of five (5) years experience in a preferred fashion luxury retail environment, three (3) years (at least) as a store managerStrong leadership, result-oriented and solid business acumenExcellent written and verbal communication skills. Multilingual is a plusMust have a team centric attitude and proactive mindsetExemplary selling, training and customer service skillsAbility to multi-task, organize, and prioritize workloadKnowledge of Microsoft Office Suite and POS operating systemsSeniority levelMid-Senior levelEmployment typeFull-timeJob functionSales and Business DevelopmentIndustriesRetail Apparel and FashionReferrals increase your chances of interviewing at Mackage by 2xRichmond, British Columbia, CanadaBurnaby, British Columbia, Canada #J-18808-Ljbffr
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