Pacific Club Manager

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**Reporting to Director of Rooms, this position is a hands-on leadership position that is responsible for leading the daily operations, ensuring a consistently high standard of customer service is given to all guests from pre-arrival to check-out with a special focus on food & beverage quality and presentation standards. This position is required to exercise judgment, set priorities and work closely with other departments to ensure smooth work flow within the division and affiliated departments.**:
**About You**:
**About Us**:
**We are an enthusiastic, driven and seasoned team who takes pride in what we do. We work hard and value a team approach to provide the best guest service. We not only create memories for our guests, but for our employees too, and have fun at various team building activities throughout the year. Pan Pacific Vancouver offers competitive compensation including a comprehensive benefits package and pension plan, hotel perks and a positive and enjoyable work environment.**:
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**KEY RESPONSIBILITIES**:
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**The key responsibilities of the Pacific Club Manager include but are not limited to**:

- ** Lead and direct the Pacific Club Lounge (‘PCL’) team to ensure the smooth operation and function of the lounge; acts as a resource to associates.**:

- ** Oversee all aspects of the PCL, acting upon urgent issues in a timely manner.**:

- ** Actively oversee the food and beverage service in the PCL, ensuring best quality practices, standards and cost control are adhered at all times. Contribute recommendations for menu selection to the Executive Chef in conjunction with the Director of Rooms.**:

- ** Participate in recruitment, selection, and training and performance management of PCL team members**:

- ** Coach the PCL team to respond quickly to guests’ needs and resolve any complaints in a timely manner; coach and counsel associates accordingly.**:

- ** Monitor work hours, perform scheduling duties, forecasting duties and vacation planning of PCL associates while adhering to budgeted labour costs based on hotel occupancy and work volumes.**:

- ** Coach the PCL team to respond quickly to business fluctuations and is able to maintain budgetary guidelines using judgment and discretion.**:

- ** Ensure the successful implementation, review and ongoing updating of all PCL standard operating procedures to effectively keep services and features current with industry trends.**:

- ** Perform check-ins and check-outs at the PCL; ensures that the PCL provides quality and professional service to all hotel guests.**:

- ** Arrange various guest bookings, including tours, restaurant reservations, transportation, and city events.**:

- ** Provide information on city events**:

- ** Develop guest history and personal preferences data to enhance guest experience; foster an engaging rapport with all Pacific Club guests, ensuring repeat guests are duly recognized.**:

- ** Actively participate in and manage Pacific Club upsell programs; Contribute ideas for revenue enhancement.**:

- ** Attend various meetings and hotel functions relating to the PCL function as requested; Assists in conducting regular Department meetings.**:

- ** Is able to work in other areas within Room Division and perform other related duties and special projects as assigned.**:
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**SELECTION CRITERIA**:
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**Qualifications and Technical Experience**:

- ** A minimum one year of experience in a supervisory position within a luxury hotel environment in Front Office department**:

- ** Previous food & beverage related experience is essential. Concierge or local Visitor Bureau experience an asset.**:

- ** Diploma / Degree in Hospitality Management preferred.**:

- ** Strong working knowledge of local tourism attractions, restaurants and retail outlets.**:

- ** Ability to work autonomously without direct managerial supervision; demonstrates initiative, and successfully balances technical & guest services.**:

- ** Has a history of demonstrating confidentiality and tact in business/personnel situations, with excellent English communication, both written and verbal, and interpersonal skills. Additional language(s) an asset.**:

- ** Cash handling experience.**:

- ** Schedule**:Flexibility Required: Rotating Shifts and Weekends Involved**: