Senior UX Researcher
3 weeks ago
- Prioritize and drive a research program that delivers the best user experience for a group of product teams
- Leverage various methodologies to de-risk product and design assumptions with research and data
- Conduct follow-up interviews to help understand customer feedback in specific product areas
- Conduct ongoing research and engage in brainstorming sessions to inform solutions and designs
- Iteratively test concepts and prototypes to shape the design
- Run satisfaction surveys, follow-up usability studies and interviews to understand why we are or are not seeing the intended behavior of new features after launch
- For all research studies, own the following processes:
- Identify the best qualitative or quantitative method(s) based on research questions, timeline and resourcing
- Determine the right target audience and recruit/schedule participants accordingly
- Write up study plans and identify the research goals along with what methodology to use
- Communicate research learnings to our teams and help drive product or design decisions
- Bachelor’s degree in Cognitive Science, Psychology, HCI, or related field preferred
- 5+ years of product research experience for online SaaS applications, especially multi-product platforms
- Proficiency and comfort with facilitating customer interviews
- Experience with qualitative and quantitative research methods
- Passionate about using data to inform product decisions and ability to quickly understand how products work and what their value prop is
- Adaptable and self-sufficient, with strong organization and project management skills
- Collaborative with cross-functional teamsto iterate quickly and partner with design in an agile development process
- Experience working with all levels of the organization from junior PMs to C-Suite executives
- Ability to prioritize projects, communicate progress, and deliver on time and present with confidence
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