Senior UX Researcher

2 weeks ago

Vancouver, British Columbia, Canada Microsoft Canada Full time
Overview

The Team:

The Viva Studios team is dedicated to revolutionizing employee engagement. Employee engagement is undergoing a fundamental shift in response to economic, demographic, and societal changes. People want to be excited about their work, be connected to their company culture, understand how to succeed, and feel supported across their entire journey as an employee. The Microsoft Viva team is run as a start-up, encouraging team members to share a sense of "founderism." In this role, you will engage directly with customers, iterate rapidly, and focus on solving the most critical needs of employees around the world to deliver innovative and connected employee engagement experiences.

The Role:

The Viva Engage team is looking for a Senior UX Researcher who can drive human-centered strategy, helps set product direction, and contributes directly to ongoing product development by integrating insights about human behaviors, attitudes, practices, and norms. In this role, you will leverage your skills in evaluative and foundational research to guide near and long-term product experience investments. You will work closely with UX designers, product managers, other user researchers, data science, and engineering to ensure that we are addressing the most critical user needs and opportunities.

We are especially enthusiastic about candidates who want to learn, grow, and embody new ways of working. If you embrace growth mindset, have a record of accomplishment of delivering results, and you light up collaborating with other researchers, designers, product managers and engineers this is an awesome team to join.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required/Minimum Qualifications

  • Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience
  • OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience
  • OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
  • OR equivalent experience.

Preferred Qualifications:

  • Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years User Experience Research experience
    • OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years User Experience Research experience
    • OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience
    • OR equivalent experience.
  • 3+ years relevant domain experience within technology sector.
  • 3+ years experience supporting digital product teams and leveraging research methods impacting both product direction and detailed experience design.
  • Experience understanding user needs relating to employee experience & engagement, corporate communications, and fostering community at work.
  • Experience taking a mixed methods approach to research, and leveraging Design Thinking or other UX research methods to hone in on underlying needs and pain points.

UX Research IC4 - The typical base pay range for this role across Canada is CAD $104,000 - CAD $193,200 per year.

Find additional pay information here:

Microsoft will accept applications for the role until May 8, 2024.

Responsibilities
  • Drive research and UX practices that ensure diversity, equity, and inclusion in our product making decisions.
  • Build and execute impactful research plans that provide broad market views and deep customer insights needed to inform the product making process.
  • Derive insights from quantitative and qualitative data, complementing other research that you will conduct on your own or in partnership with other researchers and stakeholders.
  • Continuously inform the product roadmap using customer data (qualitative and quantitative). Key to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters.
  • Land impact broadly from your customer-focused knowledge by working across engineering, design, and marketing disciplines.
  • Perform ongoing UX Health studies to evaluate and improve the user experience.
  • Communicate research findings in clear and compelling ways to all levels of the product team, with the ability to explain methodology, insights, and design recommendations.
  • Embody our Culture & Values

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