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Operations Director

1 month ago


Toronto, Canada AGS Youth Soccer Club Full time

Community Sports Partners (CSP) is one of the fastest‑growing youth sports organizations in the GTA. We are entering a major phase of investment and expansion—and we're looking for a high‑potential operations professional who wants to grow in a thriving and scaling organization. If you're looking to take on an engaging and challenging role with extreme growth potential, don't hesitate to apply. This role is responsible for the day‑to‑day facility and business operations, staff leadership, community partnerships, and driving utilization and profitability across all CSP venues. The position requires a strong on‑site presence, practical operational judgment, and the ability to streamline workforce and facility productivity. Requirements Facility Operations & Performance Oversee daily operations across all managed facilities Ensure facilities meet high standards of safety, cleanliness, presentation, and customer experience Manage facility schedules, staffing plans, and daily operational workflows Oversee maintenance planning, preventative maintenance schedules, repairs, and capital projects Identify operational risks and implement solutions to minimize downtime and service disruption Staff Leadership & Accountability Manage teams and onsite facility staff Set clear expectations, responsibilities, and performance standards Provide regular onsite supervision, coaching, and performance feedback Ensure staff compliance with safety protocols, operational procedures, and company standards Build a culture of professionalism, ownership, and accountability at each facility Facility Utilization, Rentals & Revenue Growth Drive increased facility utilization by sourcing and securing new user groups, leagues, clubs, schools, and training providers Act as the primary point of contact for facility rentals and partnerships Identify underutilized time slots and proactively develop strategies to monetize them Community & Partner Relationships Develop and maintain strong relationships with schools, municipalities, community organizations, and local businesses Represent the business as a professional, relationship‑driven operator Financial & Operational Oversight Monitor facility‑level P&Ls, usage reports, staffing costs, and maintenance expenses Budgeting, forecasting, and cost‑control initiatives Provide operational input into the long‑term capital planning and facility investment decisions Systems, Processes & Continuous Improvement Implement and maintain operational systems including checklists, maintenance logs, and reporting tools Standardize operation procedures across facilities to ensure consistency and efficiency Identify opportunities to improve workflows, reduce inefficiencies, and enhance the customer experience Qualifications & Experience 3–5+ years of operations or facility management experience, ideally in sport, recreation, or multi‑site environments Proven experience managing staff and holding teams accountable in an onsite setting Comfortable working evenings and weekends as required by facility schedules Benefits Compensation: Competitive based on skills and experience Salary: CA$170,000.00 – CA$200,000.00 (Greater Toronto Area, Canada) #J-18808-Ljbffr