Rating and Billing Team Lead

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.YOUR ROLELead and oversee the rating and billing team to ensure accurate and timely account processing that maximizes margin and revenue. Provide guidance, training, and support to team members while modeling and acting in accordance with company values and guiding principles.WHAT ARE YOU GOING TO DO?Lead rating and billing clerks, ensuring adherence to policies and procedures.Assign tasks, monitor performance, and provide coaching and feedback.Develop and maintain excellent customer service with internal and external customers.Oversee rating, auditing, and billing functions for accuracy and timeliness.Ensure resolution of data entry issues and billing discrepancies.Approve and validate charter bills and service-level entries.Identify opportunities to streamline processes and improve efficiency.Maintain up-to-date documentation of procedures and ensure compliance.Serve as escalation point for internal and external customer inquiries.Ensure team delivers prompt and professional responses to customer needs.Prepare and review reports on billing accuracy, team productivity, and KPIs.Correct billing errors.Manifest charter bills.Update customer lists.Ensure data entry staff is familiar with current policies and procedures.Enter bills by service level.Perform other duties as assigned.WHAT ARE WE LOOKING FOR?Education and Experience:High School Diploma or GED.Minimum two to three years of rating/billing experience, including supervisory responsibilitiesPreferred: Industry experience and familiarity with rating/billing systemsSkills:Strong leadership and team management skills.Ability to read, analyze, and interpret business and technical documents.Advanced proficiency in Microsoft Office and billing systems.Excellent communication and problem-solving skills.Ability to manage multiple priorities and meet deadlines.WHAT DO WE HAVE TO OFFER?With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing.We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.ABOUT TOMORROWWe value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in ( an almost limitless number of options ) or find your own path. Join CEVA for a challenging and rewarding career.At CEVA we are committed to creating a safe and healthy work environment.A Competitive Compensation PackageComprehensive Health & Dental BenefitsProfessional Development OpportunitiesContinuing EducationCEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.We thank all candidates for applying, however, only successful candidates will be contacted for an interview. #J-18808-Ljbffr