Account Operations Representative – Temporary
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- Assist the Account Operations Supervisor in executing strategic commercial service objectives and supporting operational initiatives
- Serve as the primary point of contact for inbound sales leads, managing inquiries and connecting prospects with appropriate channel partners
- Oversee day-to-day order management, including order fulfillment and resolution of order, shipping, logistics, and return-related issues
- Support the B2B Embellished Retail and Uniform Program by maintaining tracking tools, coordinating embellishment requirements, and managing Salesforce and SAP activities
- Maintain commercial reports, sales tools, and content across internal and customer-facing platforms
- Use inventory and order reporting to monitor demand, track product movement, and identify inventory optimization opportunities
- Maintain customer and product data across systems
- Develop and maintain process documentation, training materials, and workflow standards
- Drive process improvements and automation initiatives
- Enhance reporting and analytics capabilities for actionable business insights
- Collaborate on inventory management, demand planning, and customer service process optimization
- Support system enhancements and technology implementations
- Develop training resources, operational standards, and best practices
- Contribute to strategic initiatives that improve customer experience, support growth, and optimize commercial operations
- Travel as required to tradeshows, customer visits, and owned events
Requirements
- 2+ years of customer service, retail, or customer-facing experience
- 1+ years of experience supporting B2B sales or business customers
- Strong communication skills and ability to collaborate with sales teams, customers, and cross-functional partners
- Proactive, solutions-oriented approach to problem-solving
- Exceptional organizational skills, accuracy, and attention to detail
- Proficiency with Microsoft Office applications, particularly Excel
- Experience with CRM platforms such as Salesforce
- Experience with ERP systems such as SAP
- Ability to adapt to changing priorities and manage multiple tasks in a dynamic environment
- Ability to balance autonomy and collaboration
- Passion for getting outside and living it
- Candidates must be eligible to work in Canada
Core Competencies
Demonstrates expertise in order management, customer service, and B2B sales support, with a strong focus on process improvement and operational efficiency. Proficient in utilizing Salesforce and SAP for effective inventory and data management.
Highest-signal resume keywords
- Order Management
- B2B Sales Support
- Salesforce Proficiency
- SAP Experience
- Process Improvement
ATS Optimization Keywords
Hard Skills
- Order Fulfillment
- Inventory Optimization
- Reporting and Analytics
- Process Documentation
- Demand Planning
Soft Skills
- Strong Communication Skills
- Proactive Problem-Solving
- Exceptional Organizational Skills
- Attention to Detail
- Collaboration
Industry Keywords
- Customer Service
- Retail
- Commercial Operations
- Embellished Retail
- Logistics
Tools & Technologies
- Microsoft Office
- Excel
- CRM Platforms
- ERP Systems
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