Senior Customer Experience System Advisor

3 weeks ago

Old Toronto, Canada Northbridge Financial Corporation Full time

Senior Customer Experience System Advisor page is loaded Senior Customer Experience System Advisor Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id R3299

What it's like to be a Northbridge Senior Customer Experience System Advisor

The Customer Experience System Advisor is accountable for the effective execution of the end user experience for all Customer Experience systems at Northbridge Financial. As a key member of the Customer Experience team, this position completes testing, conducts user training and is the user support expert post-implementation.

This position holds the highest business system authority and is responsible for day-to-day problem solving on system issues by providing user guidance or liaising with IT system support and/or external vendors to ensure fast and effective issue resolution. In addition, the role will identify system enhancements, develop system issue workarounds, uncover training needs, and provide ongoing communication and support for users of Customer Experience platforms

We want your talent

If you are great at:

  • Building relationships, communicating, and being resourceful

  • Utilizing your speed while also maintaining a sharp eye for detail

  • Problem-solving to build new & innovative solutions, including instructional design and facilitation

  • Easily adapting to changing priorities

If you have:

  • 5 years of insurance experience, systems, or other related and transferable experience

  • Understanding of insurance sales and or underwriting processes.

  • Strong communication skills, with the ability to speak in front of groups of people

  • Bilingual (English / French) is a definite asset (a requirement in Quebec Region)

We really mean it when we say we put you first. Here are a few ways how:

  • Hybrid work you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need. 

  • We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more 

  • We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.

  • We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.

  • NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days

#LI-AK1 #Hybrid

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

Similar Jobs (1) Customer Experience Associate locations Toronto, ON time type Full time posted on Posted 26 Days Ago

Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian

We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture.


By continually striving to challenge the status quo, and by focusing on helping our customers, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.

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