BAND 2 - Service Delivery Manager/Government Agent - Closing date extended
3 weeks ago
The TeamYou\'ll be part of a dedicated team focused on delivering accessible and high-quality services to British Columbians. Collaboration, continuous learning, and diverse perspectives are key to achieving our goals. In this role, you\'ll work closely with other leaders and partners to ensure that our service centers effectively meet community needs.The RoleThis position is vital for leading and supporting in-person service centers, ensuring that citizens and businesses receive top-notch service. You\'ll inspire and guide your team to meet high service standards while managing various operational and statutory responsibilities. Your leadership will directly contribute to Service BC\'s reputation for trust and reliability.QualificationsPost-secondary education in Business Management, Public Administration, Leadership or related discipline OR an equivalent combination of education and experience may be considered.A minimum of 2 years of management experience leading teams to provide exceptional in-person and/or virtual services.A minimum of 2 years of experience managing conflict and dealing with emotionally charged individuals and/or groups.A minimum of 2 years of experience leading in an environment where there are frequently changing and competing priorities.A minimum of 2 years of experience managing a broad range of human resource functions including performance management, leave management, recruitment, and retention.A minimum of 2 years of experience coaching, training, and developing a team to provide best in class service.Preference may be given to applicants with:Experience managing in a unionized environment.Experience using analytics to make informed business decisions, allocate resources, and evaluate outcomes.Experience leading a remote/virtual or geographically distributed team.Experience leading in a public sector or regulated environment.Experience leading projects or programs with multiple partners.WillingnessThe successful candidate will be required to travel to the Ucluelet office approximately four times per year.How to ApplyYour resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you\'ve worked on, or accomplishments. For more information about the recruitment process and tips, please visit the hiring information page of MyHR.Cover Letter: YES - A cover letter is required as part of your application. Please ensure you clearly indicate how you meet all the job requirements of this position as outlined in the job profile.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will be required to answer a standard questionnaire.Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile. Applications will be accepted until the closing date. If you are experiencing technical difficulty applying, contact the hiring team. #J-18808-Ljbffr
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Ucluelet, Canada Government of British Columbia Full timeThe Team You\'ll be part of a dedicated team focused on delivering accessible and high-quality services to British Columbians. Collaboration, continuous learning, and diverse perspectives are key to achieving our goals. In this role, you\'ll work closely with other leaders and partners to ensure that our service centers effectively meet community needs. The...
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