Customer Service Manager
2 days ago
Customer Service Manager — Low-Cost Veterinary Clinic Location: Langley, BC Wage: $19–$22/hour (depending on experience) Schedule: Thursday - Sunday, daytime and evening shifts Reports to: Hospital Manager About Us We’re the Lower Mainland’s preferred spay and neuter clinic — accessible, efficient, and customer-centered. Our mission is to make quality pet care affordable for everyone while keeping our clinic running like a well-oiled machine. We’re seeking a Customer Service Manager (CSM) to lead our front-of-house experience with warmth, structure, and professionalism. Position Overview The Customer Service Manager ensures smooth, compassionate, and efficient client service — from check-in to checkout. You’ll lead our reception and client-care team, handle escalated client concerns, manage daily scheduling flow, and act as the bridge between clients and the medical team. You’re the calm center in a busy clinic — equal parts leader, communicator, and logistics wizard. Key Responsibilities Oversee front desk and client service staff; coach for consistency and empathy. Lead daily huddles and assign front-end roles to match appointment flow. Client Experience Management: Greet clients and ensure a positive, efficient, and caring experience. Handle escalations with professionalism and empathy — ensuring both client satisfaction and staff protection. Monitor client feedback and propose service improvements. Operational Flow: Manage daily appointment flow, check-ins, payments, and follow-up calls. Liaise with technicians and veterinarians to maintain real-time awareness of clinic pacing. Implement and uphold front-desk SOPs, ensuring smooth operations across busy days. Training & Standards: Onboard and train new front-of-house team members. Reinforce communication standards, tone, and client-service consistency. Administrative Support: Assist with inventory counts, reporting, and daily reconciliation. Support in managing client databases, reminders, and scheduling accuracy. Qualifications 2+ years experience in customer service or client relations (retail or clinic setting). 1+ year of team lead or supervisory experience preferred. Comfort working in fast-paced, high-volume environments. Excellent communication, conflict-resolution, and multitasking skills. Passion for pets and empathy for both animals and their people. Why You’ll Love It Here Competitive pay aligned with leadership responsibility ($19–$22/hr). Supportive, no-drama team that values efficiency and kindness. A chance to shape the client experience in an accessible, community-based clinic. Opportunity to grow into Clinic Manager or Operations Lead roles. At NVA Canada diversity and inclusion are an important part of our everyday reality. We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability. #J-18808-Ljbffr
-
Customer Service Manager
2 days ago
City of Langley, Canada NVA Canada Full timeCustomer Service Manager — Low-Cost Veterinary Clinic Location: Langley, BC Wage: $19–$22/hour (depending on experience) Schedule: Thursday - Sunday, daytime and evening shifts Reports To: Hospital Manager About Us We’re the Lower Mainland’s preferred spay and neuter clinic — accessible, efficient, and customer-centered. Our mission is to make...
-
Customer Service Manager
2 days ago
City of Langley, Canada Animal Clinic of La Porte Full timeCustomer Service Manager — Low‑Cost Veterinary Clinic Location: Langley, BC Wage: $19–$22/hour (depending on experience) Schedule: Thursday - Sunday, daytime and evening shifts Reports to: Hospital Manager About Us We’re the Lower Mainland’s preferred spay and neuter clinic — accessible, efficient, and customer‑centered. Our mission is to make...
-
Customer Service Manager
11 hours ago
City of Langley, Canada National Veterinary Associates Full timeCustomer Service Manager — Low-Cost Veterinary Clinic Location: Langley, BC Wage: $19–$22/hour (depending on experience) Schedule: Thursday - Sunday, daytime and evening shifts Reports to: Hospital Manager About Us We’re the Lower Mainland’s preferred spay and neuter clinic — accessible, efficient, and customer-centered. Our mission is to...
-
Food Services Manager
2 days ago
City of Langley, Canada Chartwell Retirement Residences Full timeJoin to apply for the Food Services Manager role at Chartwell Retirement Residences 1 week ago Be among the first 25 applicants Chartwell Retirement Residences pay range This range is provided by Chartwell Retirement Residences. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range...
-
Retail Consumables Associate
15 hours ago
City of Langley, Canada Walmart Full timeA leading retail company is seeking a Consumables Associate in Langley, Canada. This role involves greeting customers, assisting them with product promotions, and maintaining merchandise presentation. Candidates must be at least 16 years old and ready to work in a dynamic team environment. The starting pay is $18 per hour, and experience may determine the...
-
Retail Consumables Associate
2 days ago
City of Langley, Canada Walmart Full timeA leading retail company is seeking a Consumables Associate in Langley, Canada. This role involves greeting customers, assisting them with product promotions, and maintaining merchandise presentation. Candidates must be at least 16 years old and ready to work in a dynamic team environment. The starting pay is $18 per hour, and experience may determine the...
-
Store Manager
2 weeks ago
City of Langley, Canada Dollarama Full timeA leading retail company is seeking a Store Manager in Langley, British Columbia. In this full-time role, you will oversee daily operations, lead and develop staff, and ensure a high standard of customer service. Candidates should have at least two years of retail management experience, strong communication and leadership skills, and availability across...
-
Store Manager
2 days ago
City of Langley, Canada Dollarama Full timeA leading retail company is seeking a Store Manager in Langley, British Columbia. In this full-time role, you will oversee daily operations, lead and develop staff, and ensure a high standard of customer service. Candidates should have at least two years of retail management experience, strong communication and leadership skills, and availability across...
-
Customer Service Account Manager
2 weeks ago
Langley, Canada Hi-Performance Distributors Full timeThe **Account Manager **is a wholesome sales person who is responsible for delivering industry leading service to drive engagement and revenue growth across defined channels. This role requires a motivated, driven individual who is excited by a challenge and is not afraid to learn. You should have excellent communication and creative problem solving skills...
-
Customer Support Specialist
2 days ago
City of Langley, Canada Total Power Limited Full timeJoin to apply for the Customer Support Specialist role at Total Power Limited. What You’ll Do – The Role (Responsibilities) Ensure all customer interactions (both internally and externally) are performed to the expectations of excellent customer service, including facilitating our commitment to be on time, conveying what to expect, ensuring the...
