Service Manager

3 weeks ago

London, Canada Tesla Full time

What To ExpectTesla’s Associate Service Managers drive excellence in customer service and operational efficiency across our service centers. They assist daily operations to deliver outstanding customer, people, operations and financial results each quarter and month. What You’ll Do Exceed customer expectations, monitor service trends and develop standards and processes to elevate the overall service experience. Lead by example, prioritize team success and actively engage in team growth and development, providing regular feedback and mentoring. Understand and improve all aspects of service center performance, champion safety, efficiency, quality and technical acumen in service operations. Grasp business metrics and lead daily operations to achieve specific goals in productivity, quality, cost and revenue/margin where applicable. Embrace change, excel in high‑pressure situations, exhibit strong prioritization and time‑management skills, and combine analytical thinking with hands‑on problem‑solving and a customer‑service mindset. Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla’s mission, people, and customers. Develop technical acumen and a knowledge of all Tesla products, service systems, processes and procedures. What You’ll Bring Bachelor’s Degree or equivalent experience. Prior leadership experience in a service‑focused industry; automotive expertise is not required. Experience leading teams and managing a diverse group of roles and responsibilities. Strong and proven experience leading field, technical repair or manufacturing teams in a fast‑paced, technology‑driven environment with strong customer‑facing responsibilities. Experience running complex processes using Lean or other techniques. Valid driver’s license required. Referrals increase your chances of interviewing at Tesla 2x. Get notified about new Service Manager jobs in London, Ontario, Canada. #J-18808-Ljbffr

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