Customer Service Supervisor

Join to apply for the Customer Service Supervisor role at AlleguardJoin to apply for the Customer Service Supervisor role at AlleguardGet AI-powered advice on this job and more exclusive features.Job SummaryReporting to the Director of Sales, Canada, the Customer Service Supervisor will provide strong administrative support, empowering team members to perform their jobs productively and efficiently.Job SummaryReporting to the Director of Sales, Canada, the Customer Service Supervisor will provide strong administrative support, empowering team members to perform their jobs productively and efficiently.Contract PositionResponsibilitiesAbility to supervise a Customer Service team of 5-10 peopleSupervises the entries of the Customer Service department, assigning the tasks generated to the appropriate departments, always seeking to satisfy the customers’ needs.Offers administrative support to members of the sales team.Carry out the planning, execution and control of all activities related to order processing, logistics and customer satisfactionEnsure the timely and successful delivery of solutions according to customer needs and objectives.Responsible for managing any requirements to support customers such as: quotations, sampling, purchasing, order entry, expediting shipments, quality issues reports, product availability; etc. in conjunction with leadership teamCollaborate with the production department on the requirements from customers to assure the availability of the material on time.Ensure pricing within the ERP system and orders align with customer list pricing approved by Sales Account ManagersServes as the lead point of contact for all customer service reps.QualificationsThe ideal candidate will be an experienced professional who has a strong skill-set in Microsoft Office with a focus on ERP order processes, customer relations and supervision skills.The successful candidate will by nature be a team player with excellent people skills who can build positive working relationships quickly with sales, customer service reps and customers to ensure that our communication and tasks are completed and distributed accordingly with customer satisfaction in mind.The ideal candidate will have a proactive approach and be an active participant in the growth of the business. A self-starter who works well in a team and independently.A keen understanding of the level of responsiveness and cooperation required in a fast paced energetic and entrepreneurial environment.Associate degree is highly preferred with related education and training.3-5 years’ experience in managing and streamlining a customer service function is suggested.Experience with ERP is preferred (Sage 300)Experience with developing and tracking Customer Service Metrics.Strong skill-set in Microsoft Office 365Well organized with the ability to manage multiple competing priorities.Comfortable communicating in both the digital and traditionalStrong relationship building and problem-solving skillsPhysical DemandsPosition requires sitting at a desk or workstation for an extended period of time.Position requires manual/digital dexterity to support data entry for extended periods of time.Able to lift up to 20 lbs.This job description is not a comprehensive list of activities or responsibilities. Duties and responsibilities may change at any time with or without notice.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesPackaging and Containers ManufacturingReferrals increase your chances of interviewing at Alleguard by 2xGet notified about new Customer Service Supervisor jobs in Toronto, Ontario, Canada.Richmond Hill, Ontario, Canada 2 weeks agocustomer service representative supervisorcustomer service representative supervisorService Excellence Manager | Customer Service ManagerSenior Manager - Customer Operations SupportManager, Customer Success (Hybrid Remote)Customer Service Assistant Department Manager - Full TimeVaughan, Ontario, CanadaCA$15.00-CA$15.002 weeks agoPlanning - Associate Manager, Customer ServiceSite Director - 15/16 York St - Full-Time DaysSite Director - 15/16 York St - Full-Time DaysManager, Dispute Resolution - Accident BenefitsAdministration Supervisor, Full-Time, HYBRID (Markham, ON)Manager, Customer Success (Maternity leave contract)Manager, Dispute Resolution - Accident BenefitsManager, Customer Success (Maternity leave contract)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr