Bilingual Customer Support Specialist

2 weeks ago

Golden Horseshoe, Canada Bridges Canada Full time
100% Canadian owned and operating from our 35,000 square foot distribution center in Scarborough, Bridges and Louise Kool & Galt have been leading suppliers of learning materials, furniture and equipment to the Canadian early childhood education and elementary school markets for the last 60 years. We offer our customers the most complete selection of quality goods available in the market, complemented by outstanding service. Part of our success is the synergy between our 2 interrelated distribution businesses: * Louise Kool & Galt - offering a catalogue of furniture, equipment and learning resources to the childcare and elementary school market
  • Bridges Canada - providing assistive technological solutions and related training to the special education market in education and healthcare.
We’re seeking a caring, high energy Bilingual Customer Support and Sales Operations Specialist to join our collaborative Bridges Canada Sales Team. If it’s important to you to work for a company that contributes to the well-being and education of our future leaders and offers exceptional quality products and high customer we look forward to receiving and considering your application.

You specific responsibilities will include:
  • Entering all orders received via telephone, email or from our webstore
  • Processing credit card payments on orders as required
  • Assisting customers with tracking shipments
  • Assisting sales team with creating and organizing presentations or demos
  • Maintaining catalogue mailing list for marketing
  • Assisting with general inquiries from bilingual prospects and clients
  • Assisting with follow-up on delinquent (bilingual only) accounts
  • Accounts payable data entry and filing
  • Mailing and emailing of invoices
  • Filing of picking tickets for LKG & Bridges
Qualifications / skills:
  • Strong oral and written communicator, bilingual in English and French
  • Excellent planning, organizing, & communicating skills.
  • Strong teamwork skills.
  • Multitasker capable of handling different requests and multiple priorities across business units
  • Good data entry skills with an emphasis on accuracy
  • Good working knowledge of Word and Excel, and ability to adapt to an ERP system for order entry and returns management
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