Appraisal Experience Ambassador

RPS Real Property Solutions is looking for a client-obsessed professional to join our team, who will contribute to our mission of delivering innovative and effective residential real estate solutions. About RPS Real Property Solutions We are Canada’s leading provider of outsourced real estate solutions including property valuations, business intelligence and mortgage-related services. We partner with financial institutions, mortgage professionals, real estate professionals, government agencies and economic research firms, providing data-driven risk management tools, market trends and insights, and consulting services help them make informed decisions with confidence. Our obsession with providing exceptional service to our clients allows us to build long-term, trusted relationships and to deliver the most innovative and effective residential real estate solutions in the market. Our team is united by a shared set of values: We Believe Simplicity Is Genius We Own What We Do We’re Guided by True North We Care Personally, Challenge Directly Purpose of the role The Appraisal Experience Ambassador plays a critical role in supporting both Clients and Appraisers throughout the entire lifecycle of an appraisal order in a contact centre environment. You act as the central liaison—proactively managing workflow, removing obstacles, decreasing turnaround times, and providing an exceptional experience through clear communication and efficient problem resolution. Areas of Ownership Managing all communication channels for both Lenders and Appraisers, including incoming and outbound calls, emails and chats-serving as a first point of contact and providing timely, accurate, and solution-focused support. Delivering exceptional customer service by addressing inquiries, clarifying order details, resolving issues that may delay progress and ensuring time-sensitive matters are escalated or actioned promptly. Maintaining clear documentation by recording all interactions and actions taken in internal systems for transparency and continuity across the team. Keeping orders on track by ensuring appraisers have everything they need to complete their reports, working closely with them to confirm appointments are scheduled and reports are completed within agreed timelines. Communicating clearly and consistently by updating portal notes with all progress and actions taken, keeping clients informed at every step. Building strong partnerships with Appraisal Firms and Appraisers, reinforcing RPS as a reliable and trusted partner. Leveraging tools and systems to complete tasks effectively and efficiently. Supporting the team by sharing feedback, identifying trends and participating in Team initiatives as needed. Experience, Skills & Knowledge Customer Obsessed: You value every interaction and act as the voice of the customer Interpersonal Skills: You have the ability to build and maintain strong partnerships. Active Listening: You seek to understand, clarify, and respond thoughtfully. Critical Thinking: You can anticipate needs and determine the best course of action. Problem Solving: you have the ability to troubleshoot, identify root causes, and resolve obstacles. Team Player: Comfortable collaborating across teams and departments. Technology: Proficient with Microsoft Office (Word, Outlook, Excel); comfortable learning in-house systems. Knowledge of telephony/contact centre software is an asset. Experience: 1–3 years of customer service experience, preferably in a call centre or client-facing environment. Bilingual (written and verbal) in French and English Education High School Diploma, College, or University Education Other Information Work Status: Full Time – Hybrid or Remote (based on province) Hybrid role: Candidates are expected to work onsite a minimum of three (3) days per week. Reporting to: Team Lead, Operations Hours Worked: 40 hours per week, daytime or evening shift, weekend or public holidays may be required RPS Real Property Solutions is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources at Recruitment@rpsrealsolutions.com #J-18808-Ljbffr