Claims Representative II, Accident Benefits

Claims Representative II, Accident Benefits – Co-operators Company: CGIC – Department: Claims – Employment Type: Regular Full‑Time – Work Model: Hybrid – Language: English required, French an asset – Vacancy Status: Currently vacant The Opportunity We are a leading Canadian financial services co‑operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. We prioritize our people to ensure a strong culture and development opportunities that enable our team to thrive and live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high integrity, motivated by our desire to do the right thing for our clients. As a Claims Representative II, you will play a vital role in investigating, negotiating, and resolving complex Accident Benefits (AB) claims. Your daily interactions with clients and support of client‑centric innovative solutions will be impactful in contributing to our client service culture. You will have the opportunity to grow your expertise in AB claims handling, elevate your analytical mindset, and refine your communication skills. How You Will Create Impact Investigate, interpret coverage, negotiate, and make decisions autonomously to resolve complex automobile Accident Benefit claims. Collaborate with clients, physicians, treatment providers, employers and rehabilitation workers in developing, approving, implementing and monitoring case‑management plans for clients. Manage complex files in defense litigation and Alternative Dispute Resolution (ADR). Coach, train, and provide technical support to the claims team. Provide exceptional client service in accordance with our claims service and quality standards, enabling the organization to be the industry leader in client engagement. To Join Our Team 3+ years of P&C liability claims handling, or related insurance, or legal and/or medically‑centric business experience. Post‑secondary degree or diploma. Open to working towards the Chartered Insurance Professional (CIP) designation or Medical Rehabilitation designation. Passion for assessing and solving customer‑centric problems, and skill in priority management. Understanding of accident benefits insurance coverage is a strong asset. Have or will attain provincial adjuster license(s) depending on the province of work. How You Will Succeed Influence change and commit to continuous improvement to exceed client expectations. Leverage critical thinking skills to identify problems and proactively propose solutions. Strong communication skills to clearly convey messages. Effective team player who shares knowledge to support peers. What You Need To Know Subject to a background check as a condition of employment if successful. What’s in it for you? Training and development opportunities to grow your career. Flexible work options and paid time off to support your personal and family needs. A holistic approach to your well‑being, with physical and mental health programs, and a supportive workplace culture. Paid volunteer days to give back to your community. Competitive salary and incentive programs, plus a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. #J-18808-Ljbffr