Quality Advisor

» Job Details# Quality Advisor (Onsite)LocationGlace Bay, CanadaLanguageEnglish## SummaryThe Quality Evaluator is a temporary assignment or training role responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements. (Military veterans are encouraged to apply.)## Description**A NEW CAREER POWERED BY YOU**As a onsite "Quality Advisor", you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.**CAREER GROWTH AND PERSONAL DEVELOPMENT**This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technology, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.**WHAT YOU WILL DO IN THIS ROLE**As a onsite "Quality Advisor", you’ll:* As a temporary or training assignment, aligned with respective agent of respective account, monitor, evaluate and / or audit a sampling of inbound and/or outbound calls and other contact methods including chat and email* Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)* Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices* Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies* Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); Complete phone time to keep current on programs (as applicable)* Contribute to maintaining forms and legends documents* Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals**YOUR QUALIFICATIONS**Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our onsite "Quality Advisor" role include:* Associate's Degree in related field from a four-year college or university with 1 - 3 Years of Experience preferred.* Detail-oriented.* Ability to multi-task and meet timelines on deliverables.* Proficient in Microsoft Office.* Effective communication skills, both written and verbal.* Quality experience ***preferred*****WHAT’S IN IT FOR YOU**One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:· The base salary for this position is $19.50 hourly, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.· Daily Pay enrollment option to access pay "early," when you want it· Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, One Earth Champions, and more· Health and wellness programs with trained partners to help promote a healthy you· Mentorship programs that support your rewarding career journey· A modern, state-of-the-art office setting with advanced technologies and a great team· Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support· Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more· A range of other perks and benefits**REIMAGINE THE BEST VERSION OF YOU**If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”The deadline to apply for this position is January 27th, 2026.or #J-18808-Ljbffr