Conference Service Manager

We are looking for a Conference Service Manager to join our team Are you a detail‑oriented and energetic individual who thrives in social settings? This is the perfect job for you. Your role will ensure the seamless execution of conferences, meetings, and events while building lasting relationships with clients. We are committed to providing the training, tools, support, and feedback required for your success. Achieving excellence is up to you. Key Focuses Client Relationship Management Serve as the primary point of contact for event clients, ensuring their needs and expectations are met throughout the planning and execution process. Respond promptly to inquiries and provide accurate information. Develop and maintain strong relationships with clients to understand their needs and preferences. Event Planning Collaborate with clients to understand event requirements, including room setup, audiovisual needs, catering preferences, and additional requests. Assist AV company with AV requirements on behalf of the clients. Attend weekly Banquet Event Order and Group Resume meetings. Respond to banquet/catering inquiries via phone, schedule appointments, provide facility tours, process deposits upon agreement signing, and maintain client/event files. Prepare floor plans, cost estimates, and billing invoices, ensuring thorough follow‑up with clients post‑conference. Sales Support Assist the sales team in preparing proposals, contracts, and presentations. Coordinate and schedule sales appointments, ensuring all necessary materials and resources are available. Event Coordination Collaborate with clients to understand event requirements, including room setup, audiovisual needs, catering preferences, and additional requests. Work with various departments to coordinate events, meetings, and site visits. Coordinate site inspections for new business and preliminary site inspections for Senior Sales Manager. Assist with menu planning and food & beverage selections, providing expert advice on pricing and ensuring all event details are effectively communicated and seamlessly executed. Maintain a visible presence on the floor during conventions and conference meetings, anticipating any necessary changes. Contract & Revenue Management Collaborate with Sales to draft and negotiate contracts aligned with hotel revenue goals and brand standards. Manage room blocks, meeting spaces, and packages to maximize revenue opportunities. Monitor event financials, forecasts, and variances. Oversee billing accuracy, account reconciliation, and event close‑out. Administrative Tasks Maintain accurate and up‑to‑date client databases and sales records. Prepare regular sales reports and contribute to forecasting activities. Communication Facilitate communication between the sales team and other departments, ensuring smooth information flow. Handle client inquiries and issues promptly, escalating as needed. Communicate all changes on Banquet Event Orders to other departments. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Experience/Passions/Education Post‑Secondary Diploma/Degree in a Hospitality/Tourism field. 2+ years of proven experience as a Conference Services Manager or similar role within the hospitality industry. Proficiency with event software systems (e.g., Cvent, Event Management Systems, PMS) and Microsoft Office (Excel, Word, PowerPoint). Strong organizational and multitasking skills, with the ability to manage multiple events simultaneously. Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with clients, colleagues, and vendors. Detail‑oriented with a focus on delivering high‑quality service and exceeding client expectations. Amazing Perks Competitive wages and Health and Wellness benefit plan. Paid on‑the‑job training with additional learning opportunities. Growth and development opportunities, both personal and professional. Personal days: 5 per year after 90 days of continued full‑time employment. Marriott Employee Travel program providing discounted room rates and food & beverage discounts at Marriott’s chain of hotels. Pomeroy Stay Travel Program. Food and Beverage discounts at the Botanicus Kitchen + Bar. Working Conditions This position will be based in a fast‑paced office environment with office hours Monday to Friday, 8 am – 5 pm. Occasional weekends and evenings on‑site may be required to support social functions or meetings and to meet with the convenor and ensure a smooth event. The role will demand the ability to multi‑task and keep organized, with the focus being on incoming calls. About Pomeroy Lodging Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities. Seniority Level Entry level Employment Type Full‑time Job Function Management and Manufacturing Industries Hospitality #J-18808-Ljbffr