Team Leader Infrastructure IT
2 months ago
- Hire, coach, and develop a team to achieve strategic business goals
- Conception, design, operate, facilitate and improve IT Service Management structure and processes (Service catalogs, Service Request, Incident-, Change-, Problem- and Asset-Management) following the principles of the ITIL framework
- Coordination and cooperation with the internal and external service desk agents or service delivery partners
- Ensuring computer systems validation requirements as well as the data protection regulations
- Ensure proper use of the KPI system to measure the effectiveness and efficiency of IT service and ensure continuous quality assurance and improvement of customer satisfaction
- Ensure the establishment of standards, policies, guidelines for service processes, and end-user lifecycle support
- Support service desk in day-to-day operations (1L- / 2L-support)
- Work with others to identify problems and create computing and network architecture solutions.
- Manage regional network and server infrastructure
- Responsible for DLP and backup
- Elaborate, and keep updated the Business continuity and Disaster recovery plans
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