Representative, Workforce Operations

4 weeks ago

Duncan, Canada BC Infrastructure Benefits Full time

**Job Title**:
Representative, Workforce Operations - Cowichan

**Division**:
Workforce Operations

**Reports to**:
Manager, Workforce Operations

**Who we are**:
A career at BC Infrastructure Benefits (BCIB) is your opportunity to join a team that is committed to creating career-building opportunities in the skilled trades and being leaders in creating respectful jobsites that are free from discrimination and harassment. Together, we are building the skilled workforce British Columbia and the construction industry needs, now and in the future.

BCIB is the progressive employer on some of British Columbia’s largest public infrastructure projects. Joining BCIB is your opportunity to make a large-scale investment in the construction industry workforce. One of the ways BCIB is making that investment is through our Respectful Onsite Initiative (ROI). All employees, including both corporate and skilled trades employees, participate in our ROI training program. ROI is our shared commitment to fostering respect and creating safe and welcoming workplaces.

At BCIB, our commitment diversity and inclusion is entrenched in our mandate and our values. We value every voice, share every challenge, limitless in our pursuits, and need any excuse for a potluck. If you are looking for an exceptional place to work where you can make a positive impact across the province and enjoy a culture of belonging, consider a career with BCIB.

**Job Summary**:
In this role you will be reporting to the Manager, Workforce Operations. The Representative, Workforce Operations will be the on-site representative, working to support BCIB’s skilled and diverse workforce on (CBA) Island Projects. The Site Representative, will support daily on-site operations that include the onboarding of workforce employees, recording and managing sensitive employee information, supporting the Manager, Workforce Operations on incident investigations, and triaging employee issues and requests as required.

**Essential Duties & Responsibilities**:

- Support workforce acquisition using BCIB dispatch (priority hire) sequence.
- Provide Community Benefits Agreement-related guidance and assistance to contractors and employees on-site.
- Welcome, onboard and orient new employees to BCIB workforce (including policy review).
- Ensure all employee records are maintained and updated.
- Administer workforce onboarding, termination and employee changes through the JIRA and Salesforce systems in an accurate and timely manner, and monitor tickets and updates related to these items.
- Respond to worker enquiries and resolve issues in a timely and professional manner.
- Work closely with the Human Resource and Payroll teams to ensure employee information is accurate and processed in a timely manner.
- Maintain multiple tracking systems and prepare various operational reports.
- Act as liaison between BCIB and the contractors with respect to workforce requirements and activities.
- Provide assistance during the grievance process.
- Act as BCIB’s connection between the worksite operations and head office.
- Participate in the Joint Health and Safety Committee as representative for BCIB employees.
- Participate in Toolbox meetings.
- Troubleshoot operational issues as they arise.
- Document incidents and ensure records are maintained as per FIPPA requirements.
- All other duties as required.

**Qualifications, Skills & Years of Experience**:

- A Post-secondary diploma in related field is an asset.
- Three years or more experience in workforce operations.
- Proven Human Resources administration experience is an asset.
- Experience in managing Occupational Health and Safety is an asset.
- Previous experience working in the construction industry.

**Preferred Skills**:

- A self-motivated professional with a high level of initiative, a sense of urgency, and a strong sense of leadership.
- Patience and experience with complex administrative processes; ability to execute and organize process-related actions with attention to detail while maintaining data integrity.
- Excellent organizational skills, with the ability to prioritize important projects.
- Issue resolution experience, capable of working through workplace/worker concerns, disputes, grievances, and discipline processes with attention to mandated timelines.
- Experience working with a unionized workforce and familiarity with collective agreements.
- Operational experience or field operations experience; problem-solving, logistics, planning and managing resources in dynamic, non-urban setting.
- Case management and investigation experience; diplomatic information-gathering, timely and accurate documentation, electronic and physical file management, and ability to handle highly confidential information with discretion and tact.
- Experience promoting a respectful, safe, and inclusive job site culture.
- Ability to establish and maintain effective, professional, collaborative working relationships with staff at all levels

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