RE Services Manager, West

Manager, Real Estate Services – British Columbia Reporting to the Sr. Manager, Real Estate Services, the Manager – Real Estate Services (based in Vancouver) is accountable for the end‑to‑end management of the Facility Management (FM) portion of the outsourcing arrangement for assigned sites. This includes measuring performance against financial targets and service level agreements (SLAs), ensuring tenant communication and satisfaction, and delivering consistent, high‑quality service. What You’ll Be Doing Provide oversight for Rogers at assigned sites and oversee BGIS execution of FM SOW – in and out of scope Act as the primary liaison between Rogers and Business Units for building issues; manage ongoing communication about performance, emergencies, and escalations Ensure service provider objectives align with Rogers CRE objectives at assigned sites Meet regionally as defined in the service agreement Conduct monthly/quarterly/annual operations reviews with CRE and BGIS to document and review FM operations and financial activities, including FM KPIs Hold weekly one‑on‑ones with BGIS counterpart to discuss challenges or roadblocks Support Rogers Project Management team in project planning, delivery, and execution for the region Support Rogers Client Relations and Strategy team to meet CRE and business‑unit objectives – serve as regional primary point of contact with Rogers BU stakeholders Support the CRE and BGIS team to ensure Business Continuity Plan (BCP) is effective and tested Support tenant request process in the region, initiated through the Facilities Service Centre (outside the GMAX outsourcing agreement) Assist Performance Management team with performance enhancements and SLA performance for the region Support Environmental and Sustainability team ensuring FHA/fire & life safety compliance for areas not outsourced and oversight of BGIS where outsourced Process recoverable insurance costs with BGIS and Rogers finance/risk/insurance for assigned sites Advise/consult on annual OPEX and CAPEX budgets as required for assigned sites Review, submit for approval, and implement FM related contract change orders for assigned sites Promote BGIS cost‑saving initiatives for assigned sites Mentor and guide direct reports toward shared goals What You’ll Bring BOMA Designation RPA or FMA preferred Minimum 7–10 years of experience in Facilities or Property Management Excellent written and oral communication skills Analytical and problem‑solving/troubleshooting skills Sound understanding of Electrical & Mechanical systems Very proficient in MS Office suite and SharePoint Excellent interpersonal and relationship‑building skills Solid organizational skills with attention to detail and flexibility in a changing environment Strong work ethic, able to work independently and with teams Valid driver’s licence to use a company fleet vehicle Travel & Location Travel requirement – up to 40% within British Columbia. Work location: Rogers Tower, 1067 West Cordova Street (7854), Vancouver, BC. Schedule Full‑time, Day shift, Regular position. Background Check Pre‑employment background check will be conducted, including criminal background check, credit check, and driver’s abstract as appropriate. EEO Statement At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. #J-18808-Ljbffr