Disability Case Manager
2 weeks ago
We are seeking a Disability Case Manager to join our Coughlin team in Ottawa.
The Disability Case Manager is required to process short-term disability claims for payment by applying established policies and procedures while providing administrative support to clients, members, and insurers to allow effective and prompt processing of all disability claims. In addition, the Disability Case Manager will be a direct liaison with Trustees, employers, and members, providing information regarding procedures and claim status to the plan consultants and other company staff as needed.
If you are an experienced Disability Management professional or have a keen interest in health, wellness, and disability management, plus enjoy working in a team environment, we encourage you to apply.
The Disability Case Manager (6-month term) will:- Review disability claims to determine fitness for work and ongoing eligibility and entitlement to benefits based on medical documentation, functional abilities, job demands, and contractual provisions
- In collaboration with the client and treatment providers, develop and implement case management plans focused on recovery and timely return to work
- Conduct regular assessments to understand the client’s ongoing functional abilities, recovery, and treatment needs
- Determine work-readiness and develop suitable RTW programs
- Identify barriers impacting recovery or RTW and coordinate expedited health care or rehabilitation services
- Manage cases until return to work or claim resolution
- Review forms, supporting documentation, data entry, generated reports, eligibility of benefits, payment calculations and associated cheques, and taxation reports for completion and accuracy
- Calculate claim payments, following up on over or under-payments, and adjusting payments or arranging for the recovering of funds
- Prepare T4A summaries for government bodies and other taxation reports when required
- Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time
- Ability to resolve complex problems, to take the initiative, be solutions oriented, and be highly resilient to overcome obstacles
- A customer service-focused mentality with a positive outlook and a high level of accountability
- Ability to handle emotionally difficult issues maturely and stand up well under pressure
- To be a proactive professional with a return to work-focused approach to disability management
- Strong assessment and decision-making skills coupled with strong accuracy and precision.
- Excellent written and verbal communication skills
- Ability to effectively manage and resolve conflict
- Sound judgement and critical thinking strengths
- To maintain high confidentiality
- Registered professional designation / certification or working towards is an asset: (RN, RPN, Kin., RRP or other related healthcare background; Certified Disability Management Practitioner / Certified Return to Work Coordinator
- Minimum three years experience in Disability Management / Claims Adjudication / Return-To-Work Initiatives / STD Claims Management
- Strong understanding of medical and mental health conditions and treatment, and return to work
- Computer literacy – MS Word, Excel, Outlook, etc.
- Learn by working alongside our experts
- Competitive compensation
- Join one of Canada's Top Growing Companies
- Excellent learning opportunities and exposure
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.
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